Senior Vendor Relationship and Performance Manager

Division: Group Spend Effectiveness (GSE)

Reporting to the Euroclear Group CFO GSE plays a critical role in delivering standardized central services across all Euroclear Group divisions with the goal of enhancingclarity control and supportfor execution of Euroclear strategy. It acts as a trusted partner continuously aligning with internal needs while integrating external best practices and industry standards

Tribe:Sourcing Procurement & Vendor Management Tribe (SPVM)

SPVMcontributes toEuroclear groupstrategic objectives & transformation through

• acting as business consulting advisors in Sourcing Procurement Vendor and IT AssetManagement domains.
• ensuring effective governance performance risk management and value delivery of third-party suppliers.
• promoting a responsiblesustainableand compliant supply chain
• operating as an Agile Tribe

Squad: Outsourcing

The Outsourcing Squad part of SPVM Tribe is responsible for:

Sourcing & Procurement activities:

- defining category sourcing plans and outsourcing strategy

- collecting & planning demand and executing new outsourcing initiatives (RFx)

- negotiating new outsourcing contracts

Vendor Management activities:

- managing outsourcing contracts lifecycle

- managing strategic relationships with outsourcing vendors using a strong governance model

- monitoring vendors performance and contribution to Euroclear strategy

- managing third-party risks and compliance with regulatory requirements

It is a multi-cultural squad with diversified background spanning across IT delivery infrastructure & security sourcing purchasing and vendor management.

Your Role

The SPVM Outsourcing Squad is looking for a Senior Vendor Relationship and Performance Manager.Your primary focus will be to ensure effective relationship performance contracts and risk management of a strategic supplier. You will also act as a contributor to sourcing strategy and initiatives bringing insights and helping to shape contract structure & KPIs for new initiatives.

you will:

• manage relationship contracts and performance of strategic outsourcing partner(s)
• ensure services delivered by the outsourcing partner(s) are fit-for-purpose high- quality cost effective (value for money) and low risk
• build reporting (scorecards KPIs audit readiness...) and manage steering committees with senior external and internal stakeholders
• maintain partners operating models compliant to required regulatory evolutions
• support Sourcing team during RFx by sharing operational insights recommending governance and key performance indicators supporting transition and onboarding planning (where your supplier is involved)
• Contribute to continuous improvement of vendors management practices in a highly regulated and evolving domain

Qualifications:

You have

• 8 years of experience in IT services Outsourcing Vendor Management Procurement or IT Service Management in a cross-cultural environment
• proven track record in managing vendors contracts and performance (SLA/KPIs)
• relevant experience with Agile operating models and Agile KPIs frameworks
• deep understanding of governance frameworks and third-party risk controls
• experience contributing to sourcing or RFP processes particularly from an operational readiness angle
• solid track record in negotiations around outsourcing services
• strong stakeholder management & communication skills
• ability to interact with C-level
• problem solving skills and make-things-happen mindset
• collaborative spirit & positive mindset
• analytical and critical thinking skills to analyse complex problems come up with practical solutions and implement projects
• a flexible attitude and ability to manage changes in a transforming & demanding environment
• ability to act autonomously in a self-organised & timely manner reassessing priorities when required
• a consulting mindset to act as a trusted advisor
• excellent communication and presentation skills in English

Good to have:

• knowledge of post-trade market infrastructures (e.g. CSD)
• technical skills that allow to continuously improve our processes is a plus (eg: Excel expertise PowerBI)

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