Desktop Support Analyst
Desktop Support Analyst
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$ 50000 - 65000
1 Vacancy
Job Description
Location:
4900 Tiedeman Road - Brooklyn Ohio 44144-2302Join the Cleveland National Field Services team as a Desktop Support Analyst on the Tiedeman Campus team! Be part of a team that is working to improve the experience for KeyBank employees through superior customer service hands on technical assistance and exploring new end user technologies.
Essential Job Functions
- Engage in the support of Keys computer platforms at corporate campus and data center locations.
- Provide high level of customer service to Keys internal client base.
- Effectively communicate with the end user
- Setup maintain and troubleshoot Microsoft Windows and Apple MAC OS computers.
- Complete work on assigned tickets within SLA.
- Use industry standard concepts practices and procedures.
- Rely on documented and established guidelines to perform the functions of the job.
- Be detail oriented and thorough must follow tasks through to completion.
- Communicate using excellent grammar and listening skills.
- Work closely with team and produce clear documentation.
- Remain clearly focused while multi-tasking.
- Learn new things and adapt to new procedures and requirements.
- Provide audiovisual support.
Required Skills
- 2 years of technical support experience in a computer support environment
- Possess an associate degree in computer science and/or business or work experience equivalent.
- Exhibit computer problem solving capabilities with experience in root cause analysis.
- Work within a customer oriented positive team environment
- Demonstrate strong interpersonal verbal and written communication skills for communications with technical and non-technical staff.
- Provide knowledgeable support on multiple complex projects and initiatives within scope budget and timeline.
- Track corporate IT assets throughout computer lifecycle.
- Install support and maintain desktop applications.
- Provision applications using Microsoft System Center Configuration Manager (SCCM)
- Support desktop and mobile operating systems
- Configure troubleshoot and repair hardware.
Desired Skills
- Configure troubleshoot and repair hardware.
- Support desktop and mobile operating systems
- Configure network connectivity including mobile computing.
- Demonstrate functional knowledge of information security and best practices.
- Possess excellent customer service skills be detail oriented and organized.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $50000 to $65000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 08/08/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
IC
Employment Type
Full-Time
