Guest Service Associate
Guest Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
At XWELL Health Wellness Beauty indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following our establishment sees a consistently high influx of guests.
As a Guest Service Associate at XWELL Health Wellness Beauty you would play a pivotal role in delivering top-notch customer service building lasting relationships with our guests and contributing to the success of our return we offer competitive compensation opportunities for professional development and a supportive team environment.
Were actively seeking individuals to join our team of courteous skilled and driven professionals. Applicants should thrive in a dynamic fast-paced setting and commit to a minimum of 30 hours per week.
This role will report to the Spa Manager providing ample opportunities for growth and development within our organization.
Responsibilities:
Operational Duties:
- Educate guests about current in-center promotions.
- Cultivate and maintain professional relationships with guests.
- Ensure the wax suite is consistently clean and sanitized.
- Encourage guest retention by pre-booking appointments.
- Boost appointment bookings through guest referrals.
- Meet and exceed both individual and center goals.
- Adhere to the assigned schedule provided during the application process.
- Arrange coverage when requesting time off to ensure no conflicting guest bookings.
- Manage the reservation book to maximize efficiency and accommodate guest requests.
- Arrive punctually to work dressed appropriately with nametag displayed.
- Craft memorable guest experiences using XWELL terminology and tailored scripts.
- Fulfill any other duties as assigned.
Team Collaboration
- Collaborate with management and other staff to create a cohesive and positive work environment.
- Participate in team meetings and training sessions to enhance skills and stay informed.
Compliance:
- Adhere to all regulations and polices related to XWELL operations.
- Maintain confidentiality regarding participants information.
- Adhere to strict hygiene and sanitation standards including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
Facility Maintenance:
- Ensure the cleanliness and orderliness of the XWELL.
- Report any maintenance issues to the appropriate personnel.
Required Qualifications:
- Exceptional interpersonal and communication skills facilitating collaborative work with diverse teams.
Preferred Qualifications:
- Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.
- Ability to Work in a fast-paced Environment.
Core Competencies
- Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits:
- Competitive Salary
- Medical Dental Vision voluntary insurance plans
- *401K with Corporate Match
- Generous PTO Plan
- *Tuition Reimbursement
If you are ready to take the next step in your career and join a dynamic team dedicated to excellence we would love to hear from you. Please send your resume to
We look forward to hearing from you!
*Full-time positions only.
Required Experience:
IC
Employment Type
Full Time
