Youth Service Associate
Youth Service Associate
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$ 48252 - 56312
1 Vacancy
Job Description
Job Details
Job Posting Date(s)
Description
CHARLES COUNTY PUBLIC LIBRARY
Mission: The Charles County Public Library creates opportunities for the community to engage discover and learn.
Vision: We are a trusted Charles County anchor that enhances lives and supports our communities.
Schedule: 37.5 hours per week. Must be available at least two evenings (until 8:15pm) per week and two Saturdays per month.
Job Summary: Performs a variety of duties under the direction of the Youth Service Supervisor/Manager as it relates to providing direct service to customers with a special focus on youth (ages birth to 18); member of the Youth Service Team.
Essential Functions:
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar related or a logical assignment to the position.
Provides a consistently high level of service by assisting with requests or locating appropriate resources for the request.
Works collaboratively across CCPL departments to conduct joint programming.
Plans prepares and implements age-appropriate programs for youth.
Provides reference and readers advisory services.
Maintains confidentiality of customers and their personal information.
Maintains orderliness of collection and neatness of public areas.
Instructs customers on the use of materials and equipment.
Creates displays and makes suggestions for interactive learning and development or engagement activities.
Collects and maintains statistics.
Promotes library services and activities.
May prepare flyers or other publicity in conjunction with the Marketing Department.
Conducts tours and orientations as necessary.
Works with volunteers as assigned.
Performs circulation tasks including shelving checkouts issuing cards renewals and holds.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Librarys mission and goals.
Professionally represents the library at community and organizational events that further the Librarys mission and goals.
Fulfills Continuing Education requirements and stays current with Library developments.
May serve as Librarian-in-charge.
Performs other duties as assigned.
General Competencies:
Employees are expected to demonstrate the following qualities at all times:
Service to Others
Expertise (Knowledge Skill Educational and Experience Requirements)
Personal Leadership/Strategic Thinking
Accountability/Responsibility
Systems Thinking
Teamwork
Communication
Problem Solving and Innovation
Development of Self and Others
Affirming and Enabling Diversity and Inclusion
Job Specific Performance Standards:
Employees are expected to meet the following performance standards:
Demonstrates excellent service to others by addressing requests in a professional and timely manner;
Effectively provides Library services to external populations;
Effectively executes daily activities;
Effectively plans prepares and presents quality programs;
Contributes to the development and maintenance of the Childrens and Young Adult collection;
Assists with cultivating contact with the schools community other libraries government agencies and professional organizations;
Accurately maintains statistics;
Effectively promotes reading in the community;
Demonstrates specialized knowledge of child development;
Successfully acts as LIC by following procedures and using appropriate discretion as needed.
Required Knowledge Skills and Abilities:
The employee is expected to perform or possess the following:
Ability to gain thorough knowledge of Charles County Public Librarys policies and procedures.
Ability to act as a representative of Charles County Public Library to the public.
Effective communication and decision-making skills with strong customer focus.
Ability to master procedures related to reference service in the Library.
Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate.
Demonstrates sound judgment when making decisions.
Knowledge of electronic resources including the Internet and database information management.
Ability to embrace new technology and services as it relates to the job.
Knowledge of recreational and educational needs of youth.
Ability to translate youths needs and interests into effective library services and programs.
Knowledge of current trends in library services literature and other materials for youth
Understanding of child and teen development techniques.
Understanding of community.
Ability to train and supervise volunteers.
Ability to market Library services in the community.
Requires the ability to sing read aloud and speak publicly to large groups.
Ability to work evenings weekends and at other branches as needed.
Education and Experience Requirements:
Bachelors Degree; MLS or equivalent for Librarian (Grade 11)
One year of relevant customer service experience.
Experience working with youth (ages birth to 18).
Library Associate Certificate (LATI) or equivalent must be acquired within two years of hire (Grades 9 10) OR Professional Librarian Certification must be obtained within six months of eligibility and maintained to comply with Maryland State Department of Education requirements (Grade 11).
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing stretching arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices libraries classrooms or meeting and training rooms e.g. use of safe workplace practices with office equipment avoidance of trips and falls and observance of fire and building safety regulations.
The above job description is not intended as nor should it be construed as exhaustive of all responsibilities skills efforts or working conditions associated with this job.
This and all Charles County Public Library positions are subject to transfer.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race color religion national origin ancestry LGBTQ status veteran status sex age disability or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling or via email .
Qualifications
Education and Experience Requirements:
Bachelors Degree; MLS or equivalent for Librarian (Grade 11).
One year of relevant customer service experience.
Experience working with youth (ages birth to 18).
Library Associate Certificate (LATI) or equivalent must be acquired within two years of hire (Grades 9 10) OR Professional Librarian Certification must be obtained within six months of eligibility and maintained to comply with Maryland State Department of Education requirements (Grade 11).
Physical and Environmental Conditions:
Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending. Work requires the ability to move about the library to help customers. Work requires dancing stretching arm motions and similar vigorous activity.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices libraries classrooms or meeting and training rooms e.g. use of safe workplace practices with office equipment avoidance of trips and falls and observance of fire and building safety regulations.
The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race color religion national origin ancestry LGBTQ status veteran status sex age disability or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling or via email .
Required Experience:
IC
Employment Type
Unclear
