Night Guest Service Agent
Night Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a passionate and service-driven Night Guest Service Agent to join our team part-time working a minimum of 24 hours per week.
Located in the heart of Aucklands vibrant CBD Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building the property combines historic charm with modern comforts delivering the perfect blend of convenience sophistication and urban living.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Working Hours:
This part-time role requires a minimum commitment of 24 hours per week.
The schedule typically consists of two-night shifts with the balance of hours arranged between day and night shifts. Additional hours may be available to support leave coverage or other business needs.
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Demonstrated background in delivering high-quality service within a hotel hospitality or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
