Service BDC Representative
Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW OF COMPANY AND POSITION
Family owned and operated for over 40 years Bob Ruth Ford Inc. is South Central Pennsylvanias fastest growing dealership. As a Service Business Development Center Representative you will be directly responsible for both contacting and following up with current service customers developing new service business opportunities and customer retention.
JOB REQUIREMENTS (REQUIRED)
- A high school diploma or equivalent
- A valid Pennsylvania Drivers License
- Managing a heavy flow of internet appointment leads
- Scheduling service appointments
- Answering inbound service calls
- A strong working knowledge of Microsoft Office products
- Well-developed time management and organizational skills
- Strong interpersonal and verbal communications ability including demonstrated presentation skills and a professional demeanor
JOB REQUIREMENTS (PREFERRED)
- Experience using auto industry computer software and applications and ability to learn new software
- 1-2 years of telephone call center and/or customer service experience
- 1-2 years of inside/outside sales experience
JOB DUTIES
As a Service Business Development Center Representative you will be directly responsible for both contacting and following up with current service customers developing new service business opportunities and customer retention.
- Personally respond to phone calls and emails related to customer vehicle appointments
- Utilizing various communication methods to contact customer including phone call text messaging and email
- Managing a heavy flow of internet appointment leads
- Scheduling service appointments
- Answering inbound service calls
- Learning understanding and following call and email scripts.
- Managing/handling outbound communication including but not limited to:
- Recalls
- Declined ROs
- Our Certified Maintenance Program
- Warranty Expirations
- Connected Vehicle Data
- Service Reminders
- Follow-up calls texts to existing customers regarding their service experience
- Communicating with customers and other staff regarding the Service Buy Back Program
- Service Buy Back Program
This position also completes sales training (including Ford-specific training) and phone training reports monthly activities as required and makes recommendations to service management regarding sales/service opportunities.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
