Customer Experience Manager
Customer Experience Manager
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Job Description
Customer Experience Manager Subaru Penrith
Part of Inchcape Australasia Busy Dealership Uncapped Commissions Career Growth
Join one of thebusiest and highest-performing dealerships in the region Subaru Penrith proudly part of Inchcape Australasia a global automotive leader. Step into the role of Customer Experience Manager (CXM) and take charge of ourNew Cars and Used Cars division.
In this dynamic position you will assist in managing our Customer Experience Team ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success including finance and insurance (F&I) targets while motivating and guiding the team to deliver an exceptional flexible customer journey.
Reporting into the Retail Centre Manager your duties and responsibilities will include but are not limited to the following:
Lead and mentor the Customer Experience Team ensuring performance expectations are met.
Provide comprehensive product knowledge and manage customer interactions ensuring a Customer First experience.
Support the sales process including contracts finance insurance products and handling customer enquiries.
Resolve escalations complaints and manage customer details in Salesforce and DMS.
Assist with onboarding and training new team members contributing to a positive workplace culture
Why join us
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
Thorough and ongoing trainingprovided to support you in all aspects of your role.
Career and development opportunities- providing you with a sense of purpose and direction you drive your destiny with Inchcape.
Supportive team environment- We foster a positive and supportive team culture and thrive on working well together.
Enjoy more time doing that you lovewithadditional days offincluding an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
Access to ouremployee benefits programincluding company car rental program and discounts on vehicle purchases plus many more!
About you
To be successful in the role you will have:
3 years experience in a customer-facing and sales role with a minimum of 2 years experience in leading a team.
Strong communication skills and a passion for delivering excellent customer experiences.
Ability to multitask ensure high standards and mentor team members to success.
Proficient in MS Office and confident using digital platforms.
Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
Experience using Salesforce (desirable).
Valid drivers licence
Apply now!
Youll be part of a supportive team where your leadership will shape customer journeys and contribute to the long-term success of our business. If youre driven customer-focused and ready to make an impact apply now!
Please note that only short-listed candidates will be contacted and added to our HRIS People Hub (SAP Success Factors). We take this opportunity to thank you for your interest in working with us.
Required Experience:
Manager
Employment Type
Full Time
