Director, Digital Workplace (HYBRID)

McCormick Canada continues its long track record of growth and is a respected leader in the spice seasoning flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House Billy Bee and McCormick products while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings McCormick & Company Inc.

The Power of People is one of our five pillars. It has been the foundation for McCormicks success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect recognition inclusion and collaboration based on the highest ethical values. Without our employees our success is not possible. Our commitment to our customers our consumers and our employees is unsurpassed.

Position Overview

The Director Digital Workplace is responsible for defining and executing the strategy that enables a delightful secure and resilient employee technology experience across the enterprise. This leader is accountable for foundational infrastructure platforms services vendors and teams that support collaboration endpoint management mobility and user experience monitoring ensuring technology aligns with business needs and enhances employee experience.

This role is pivotal in modernizing the digital workplace ecosystem optimizing service delivery through automation and driving adoption of innovative tools that support hybrid and global work environments.

Key Responsibilities

• Define and evolve the digital workplace strategy aligned to the enterprises business goals and workforce needs.

Lead delivery of core workplace services including:

• Endpoint management (Windows macOS mobile)
• Patching processes for security compliancy for devices
• Collaboration platforms
• Device lifecycle management and VDI
• Digital Experience Monitoring
• IT self-service portals automation and mobile applications
• Drive the transition to modern endpoint management (e.g. Autopilot Intune MDM).
• Lead zero-touch provisioning unified endpoint strategy and automation of routine support tasks
• Build and manage a high-performing internal team and/or managed service providers responsible for workplace technology delivery and support.
• Oversee external vendors and partners to ensure adherence to SLAs and strategic alignment.
• Consult and coordinate with Change Management to integrate change capabilities where identified.
• Partner and Collaborate with Internal IT Teams and external key Business Stakeholders to ensure cohesive support and service delivery
• Champion the employee experience by transforming how users interact with IT services and workplace technologies.
• Serve as the executive owner of the Digital Workplace roadmap with a focus on continuous improvement and innovation.

Required Qualifications

• Bachelors degree in IT or a minimum of 15 years work experience in Digital Workplace organizations in lieu of degree
• Certification and/or Licenses
• At least 10 years of IT and business/industry experience Service Delivery design and deployment systems lifecycle management and infrastructure planning and operations
• At least 5 years of experience overseeing managed service provider.
• 5 years of global or international leadership experience in managing multiple cross-functional teams or projects and influencing senior level management and key stakeholders in multi-cultural environments.
• Demonstrated experience of successfully leading and executing transformational organizational change.
• Interpersonal Skills - leadership interactions communication influence
• Leadership: Inspires teams and drives accountability across matrixed environments. Leads through vision clarity and trustespecially during periods of change or ambiguity.
• Builds strong cross-functional partnerships with IT HR Facilities Security and business units to deliver aligned user-centric outcomes.
• Communicates clearly at all levels translating technical concepts into business terms. Listens actively shares vision effectively and delivers polished executive updates.
• Champions change through influence not authority. Gains stakeholder buy-in by articulating value driving adoption of modern tools and fostering a culture of innovation and continuous improvement.

Preferred Qualifications

Advanced degree

PMP ITIL v4 Foundation Microsoft Technical Certifications