District Manager - Los Angeles

Who We Are

From our humble beginnings to becoming a beloved spot in our community our story is one of innovation community and the pursuit of the perfect scoop. Each flavor tells a story and every cone holds more than just ice creamit holds memories smiles and moments of pure joy. We pride ourselves on our ever-evolving menu offering classic favorites and introducing new exciting flavors to surprise and delight our guests.

Using ice cream as the platform we pioneer and share experiences that inspire and connect us all.

Position Summary/Objective of job:

The District Manager (DM) is responsible for overseeing the operations within the shops in their district. This leadership role is responsible for operational excellence financial performance people development and alignment with company goals and values. They will work closely with cross-functional support teams including People Operations Marketing and Finance to ensure that shops are performing at a high level both operationally and financially while fostering an engaging guest-centered environment.

Essential Functions:

• Provide strong leadership guidance and support to General Managers (GMs) across all district shops.

• Develop coach and mentor GMs to ensure their professional growth focusing on leadership operational efficiency guest experience and team management.

• Promote a culture of high performance collaboration and employee engagement in line with company values.

• Oversee day-to-day operations across multiple shops ensuring they meet company standards in customer experience cleanliness food safety and compliance.

• Conduct regular store visits to assess operational performance and identify areas for improvement.

• Ensure consistent execution of company policies procedures and promotions across all locations.

• Take ownership of district P&L with responsibility for achieving profitability targets for each shop; work closely with GMs to achieve financial targets including revenue profitability and cost control.

• Analyze sales labor and operational data to identify trends opportunities and areas for improvement.

• Collaborate with General Managers to set budgets and performance goals track progress and develop strategies to meet or exceed targets.

• Take proactive measures to address underperformance and celebrate successes with your team.

• Act as a bridge between shop-level operations and the support teams to align district goals with the broader company strategy.

• Partner with finance and support teams to develop and execute strategies that enhance shop performance.

• Work closely with the People Operations team to ensure staffing training and employee relations needs are met across all shops.

• Collaborate with Marketing and other departments to drive local campaigns and initiatives that support brand growth in the district.

• Provide insights and recommendations on market-specific strategies to drive brand awareness and growth.

• Taste/sample a scoop of ice cream daily (including when possible different flavors of ice cream including flavors that might not be the Team Members personal preference) to be able to better communicate to customers why they might enjoy each flavor.

• Foster a positive and engaging work environment for direct reports and Team Members by ensuring ongoing open lines of communication inspiring others through your words and actions coaching for improvement and growth and embracing Salt & Straws mission and core values.

Additional Responsibilities:

• Other duties as assigned.

To perform the job successfully an individual should have the following qualifications:

• Bachelors degree in business administration hospitality restaurant or operations management or a related field or equivalent education and experience.

• 7 years of experience in food service fast-casual dining or hospitality required.

• 5 years of multi-unit management experience preferably in the retail or food and beverage industry.

• Experience in leading and developing a team of 4 managers in a high-volume retail/restaurant establishment.

• Experience managing P&L and driving operational and financial performance.

Knowledge Skills Abilities:

• Desire to coach mentor motivate and manage Team Members with demonstrated ability to build and lead high-performing teams.

• Ability to thrive in a fast-paced dynamic environment with a hands-on approach.

• Ability to travel frequently within the district.

• Availability during shop operating hours or after-hours for shop emergencies.

• Ability to work successfully independently and remotely.

• Must be able to drive shop performance through people management.

• Self-directed with organizational and proactive problem-solving skills.

• Excellent leadership and interpersonal skills with the ability to effectively communicate and build rapport with individuals at various levels of the organization.

• Proven ability to be flexible and supportive when faced with ever-changing priorities.

• Excellent communication skills and the ability to bring legendary hospitality into all interactions with team direct reports and guest and vendor relationships.

• Strong cross-functional collaboration skills with the ability to partner effectively with other departments to align objectives share resources and drive overall organizational success.

• Ability to work with people of all backgrounds and identities.

• Proficiency in MS Office.

• Fluency in English.

• Valid drivers license and willingness to travel between shop locations as needed.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing 60% of the time

• Walking 20% of the time

• Sitting 20% of the time.

• Occasional bending pushing pulling.

• Occasional lifting up to 30 lbs.

• Will be required to regularly talk hear and see.

• Specific vision abilities required by this job include close vision color vision depth perception and ability to adjust and focus.

• Ability to travel frequently between multiple store locations which may involve long periods of driving or flying.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed both in an office environment and in retail sites.

• The retail shop work environments are in restricted spaces where spatial awareness is very important.

• The work environment is bright and well-lit.

• The Team Member may be exposed to extreme temperatures (coolers freezers).

• Occasionally strong scents & odors depending on ingredients and cleaning.

• Noise-level in the shop can be loud.

Benefits & Perks

• Financial Flexibility:Competitive wages access to Everyday Pay and a 401(k) plan with a 50% company match after three months of service.

  Health & Wellness:Comprehensive Medical Dental and Vision coverage available immediately alongside additional options for FSA HSA Accident Critical Illness and Hospital Indemnity insurance.

  Mental Health Support:Free 24/7 access to licensed mental health professionals for you and your family providing resources in multiple formats such as text chat and in-person sessions.

  Work-Life Balance:Generous Paid Sick Time two consecutive days off each week approximately two weeks of Paid Time Off (PTO) per year (accrued at 1 hour for every 30 hours worked) 12 weeks of Paid Parental Leave and holiday pay for 12 recognized holidays.

  Perks & Discounts:30% Team Member discount exclusive early access to new flavors and affordable FIGO Pet Insurance to keep your pets covered.

  Education & Financial Savings:Up to $1800 annually for Educational Assistance Commuter FSA benefits and opportunities to earn up to $1000 in UHC Wellness Rewards.

  Inclusive Culture:Join a workplace that celebrates inclusivity where everyone is respected valued and empowered to bring their best selves to work.

Wage Transparency

We are actively embracing pay transparency by disclosing the target hiring salary for this role as $94350-$111000 highlighting its full earning potential within the broader range of $98600-$127650.

Food Allergy Warning

This position requires working in an environment where common food allergens such as peanuts tree nuts dairy eggs soy wheat and seafood are present. If you have severe allergies please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

Equal Opportunity

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly regardless of race color religion sex sexual orientation gender identity national origin disability veteran status age or any other protected status.

We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply please contact our Talent team at

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top guiding us to create happiness through moments of wonder in every scoop smile and shared moment. They form the foundation of our brand and shape the culture of our workplace.

Join us as we reimagine the ice cream experience crafting joy and wonder one scoop at a time.