Specialized Operations Associate
Specialized Operations Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an adaptable process-minded Specialized Operations Associate to join our Spec Ops team. This role is ideal for someone who wants to understand operations from the ground up is energized by solving problems and thrives in dynamic environments where innovation is constant. Youll start by learning the frontlines at our EPIC centers and then help design test and scale strategic projects (known as PIGS Performance Innovation Growth/Scale) across our organization.
Location: Fully On-site Position Metro-Detroit Southfield MI
Key Responsibilities:
Phase 1: Immersion & Learning
- Rotate through multiple EPIC centers to learn key workflows (front desk clinical assistant provider billing)
- Shadow leadership training acquisition and other roles to understand center operations and team dynamics
- Develop working knowledge of our EPIC systems and tools including patient flow patient journey and operational organization structure
Phase 2: HQ/Operations Integration
- Learn the structure and flow of the MSO (Managed Services Organization) including cross-departmental collaborations with HR IT Ops Finance and Marketing
- Participate in huddles Gemba walks and resource planning sessions
Phase 3: Project & Innovation Testing
- Support project planning sessions using IOO logic models SPRINT charters and Agile/Scrum methods
- Capture operational feedback document workflows and escalate improvement opportunities
- Contribute to training playbooks and facilitate Train-the-Trainer sessions for successful pilots
Required Skills and Traits:
- Strong critical thinking and problem-solving skills
- Curiosity and willingness to learn complex systems and roles
- Excellent communication and documentation ability
- Ability to work cross-functionally with field and HQ-based teams
- Strong adaptability and comfort in high-change environments
- Highly organized with attention to detail and process discipline
Preferred Qualifications:
- 2 years of experience in healthcare operations education training or similar fields
- Exposure to project coordination Agile/SCRUM or Lean methodology a plus
- Bilingual (English/Spanish) preferred not required
- Comfortable working in clinical environments
Reporting Structure:
- Reports to: Specialized Operations Manager / Spec Ops Program Lead
- Collaborates with: Center Leadership and MSO Shared Services Teams
Work Environment & Travel:
- Must be open to local and regional travel during the field rotation phase
- Periodic travel to pilot locations or innovation sprints
Compensation:
Competitive salary performance incentives
Full-time exempt position
Eligible for health benefits PTO and professional development support 401k Holiday Pay Short-term Disability Insurance and Life Insurance
Required Experience:
IC
Employment Type
Full-Time
