Production Support Lead Engineer - Retail Eng Ops and Support
Production Support Lead Engineer - Retail Eng Ops and Support
Posted on :
03-08-2025
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1 Vacancy
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Job Description
The Information Systems & Technology (IS&T) powers Apple. We manage the networks systems and applications that run Apple. Within IS&T the Retail Engineering team builds and operates information technology solutions for Apples retail business. The teams technical solutions involve designing developing implementing and supporting solutions such as the Apple Store Online Apple Store app and most of the apps and services used in Apple Store locations Retail Engineering Operations & Support Team (REOS) is seeking a Sr. Technical Support Engineer to lead a team of talented engineers providing around the clock support to our global eCommerce platform and its users worldwide. You will partner with engineering teams product owners and business users to drive issue resolution and apply a continuous improvement focus across our tools and systems. The ideal candidate will be able to solve complex problems with minimal direction possess a high degree of organization and communicate effectively across a variety of technical disciplines. You will build trust and awareness of our platforms and the support processes owned by your team including publication of status updates to business partners when critical issues arise.
- Excellent strategic and analytical skills with an ability to see the big picture while working in the details in a highly fast paced multifaceted 24x365 environment.
- Experience with one or more - Splunk monitoring tools APM & observability platform.
- 8 years of experience in information technology operations support SRE and/or security.
- Coding experience with Java Scala and frameworks related to Java.
- Good knowledge of RDBMS PL/SQL.
- Organized detail-oriented with ability to multi-task prioritize work and manage time efficiently.
- Bachelors degree or higher in CS or in a STEM field.
- Experience with an eCommerce system as a developer SRE/support engineer.
- Experience with a NoSQL platform preferably Solr or Cassandra.
- Working experience on cloud infra like AWS.
- Exposure to Incident and Problem Management processes is a plus.
Employment Type
Full-Time
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