Night Manager
Night Manager
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Job Description
Join usas a Night Duty Manager at 45 Park Lane recently recognised as one of The SundayTimes Top 10 Best Places to Work for in 2024. We continually strive to buildand nurture a culture where inclusiveness is part of our DNA reflected in ourvalues of passion personality respect working together and creativity. Webelieve that a variety of perspectives enriches our culture and drives oursuccess.
We careabout your career and are proud to have the absolute best people in theindustry.When youjoin us as aNight Duty Managerat 45 Park Lane you will have a unique opportunityto excel in your field.
You will learn from your fellow Legends and ouraward-winning learning academy to achieve the highest standards in craftservice and leadership.
What youll do
As aNight Duty Manager youll enjoy your work and take pride in delighting our guests:
- TheNight Duty Managerwill beresponsible for managing night audit procedures including financial reportingand balancing accounts. Also they will prepare the daily reports regardingnight operations. The night duty manager role is crucial for the enrichment ofguests profiles in Nexus.
- Sometimes our guests have special requests such as room preferences and even special occasions. Most of these requests are fulfilled by our Night Duty Manager.
- The NightDuty Manager will act as an ambassador of the hotel with guests suppliers and colleagues
The itemsshared are the essence of a day in the life of a NightDutyManager but well makesure you are provided with specifics on how we care for our hotel.
Theoperational hours of work are shift-based and may be subjected to change.
- Thesecurrently set as: 4 days on 4 days off 12 hours per shift.
What youll bring
Essential Skills and Experience
- Experiencein Hospitality: Backgroundin hotels is essential. Previous experience in 5 star luxury hotels ispreferred.
- Knowledge of Policies andProcedures:Familiarity with front desk SOPs safety protocols and emergency all operations run smoothly and that the environment is safe andwelcoming.
- TechnicalProficiency:Familiarity with technology PMS Opera Alice (Knowledge of CRM Nexus ispreferred) and other relevant technology email WhatsApp.
- GuestService Orientation:Handle guest check-ins check-outs and resolve any issues or complaintspromptly. Commitmentto providing excellent service to guests and to handle unexpected situations.
- LeadershipSkills: Supportingthe Reception manager in keeping staff motivated providing guidance andassistance as needed and making decisions in absence of senior management.
- CommunicationSkills: Clear andeffective communication with team members and guests ensuring a high level ofengagement with them.
Preferred Skills
- Problem-SolvingAbilities: Quickthinking to address issues that arise during the night.
- OrganisationalSkills:Efficiently manage tasks and prioritize responsibilities.
What youll get
- Complimentary Stays: Enjoy 12 complimentary stayswith breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
- Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
- Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
- SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
- Well-being Support: Access immediate well-being advicebecause we care about our employees.
We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you applyalternative formats of information or adjustments to the assessment processitself) please do call People & Culture team on or email so that we can discuss how wecan support you through this process.
Required Experience:
Manager
Employment Type
Full-Time
