Senior Catering Manager - Embassy Suites Seattle Downtown Pioneer Square

Just steps away from the Lumen Field is where you will find the Embassy Suites by Hilton Seattle Pioneer Square where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits career growth opportunities and our Go Hilton travel discount addition the property offers free meals during shifts. We know that youll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortunes Worlds Best Workplaces list!

As Senior Catering Manager you will be responsible for the development of Weddings and Social Markets including solicitation of new customer relationships negotiation of business through proposals and contracts to close business.

What will I be doing

As Senior Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent high-level service throughout the contracting pre-event event and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events

Specifically your essential functions will be to perform the following tasks to the highest standards:

To organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems products systems and processes.
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The annual salary range for this role is $78000 - $80000 and is based on applicable and specialized experience and location.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage for you and your family.

Vision dental life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) you can accrue up to 18 days in your first year

Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).

Go Hilton travel discount program: 110 nights of discounted travel per calendar year

Matching 401(k)

Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Access to your pay when you need it through DailyPay

Other Compensation

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Complimentary meals in the Team Member Restaurant while on shift

Complimentary use of on-site fitness facility outside of working time

Monthly reimbursement of up to $100 for public transportation for the purpose of commuting to work

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter. ! #LI-JL2

EOE/AA/Disabled/Veterans