Applications Support Analyst
Applications Support Analyst
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Job Description
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on peoples lives At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a community-focused culture and a great regional lifestyle
Description
About the Role
At GMHBA we are committed to providing exceptional healthcare services and maintaining seamless operational systems to support our team and members. We are looking for an Application Support Analystto join our team and provide vital operational and technical support for our core application systems.
Why Join Us
As an Application Support Analyst you will play a crucial role in ensuring the reliability and effectiveness of GMHBAs Core Application Systems. This is an excellent opportunity for individuals who are passionate about technology troubleshooting and improving systems to make a direct impact on the healthcare experience. Youll work with a diverse group of internal teams and external stakeholders constantly learning and applying your expertise in application support configuration and problem resolution.
Youll have the opportunity to:
- Contribute to GMHBAs strategic goals and objectives through your operational work.
- Be an integral part of supporting critical systems
- Work closely with both technical and business teams as well as vendors to ensure system stability and improvements.
- Collaborate with stakeholders to ensure we continue to provide the best possible service to our members.
Key Responsibilities:
- Planning & Implementation: Support GMHBAs strategic objectives proactively identify potential problems and resolve them efficiently.
- Application Support: Provide troubleshooting root cause analysis and incident management for systems within the Delivery portfolio (PHI Integration Health & Branch)
- Application Administration: Plan and implement configuration changes ensure routine maintenance is conducted to meet security and operational needs.
- Regulatory & Reporting: Stay updated on regulatory changes and support audit processes ensuring compliance with policies and standards.
- Stakeholder Collaboration: Offer advice share knowledge and build positive relationships with internal and external stakeholders to optimize team performance
Skills And Experiences
About you
Mandatory
- Strong attention to detail.
- Experience operating in a Service Management environment (e.g. incident problem request and change management)
- A commitment to work in a highly dynamic business environment
- Excellent stakeholder management and communication skills (written / verbal)
- Excellent documentation skills
Highly desirable
- Private Health Insurance industry experience
- Allied Health industry experience
- Experience within the SDLC including defining required system changes and various forms of software testing
- Experience with practice management software i.e. Best Practice Exact Optomate etc
- Experience with HAMBS E5 Workflow Microsoft Dynamics CRM
- Experience with knowledge management systems i.e. SharePoint Online Confluence etc.
- Experience with IT service management software such as ServiceNow
- ITIL Foundation
If you believe you would be a great fit but dont quite tick all the boxes we encourage you to apply.
Lets get started.
Submit your application online today. Applications close Friday15th August 2026
If you have any questions about this position or the recruitment process please reach out to the careers team at
At GMHBA we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true authentic selves. It allows us to be more reflective of our community have a range of perspectives and better support our customers members and patients. We encourage candidates with diverse backgrounds experiences perspectives and beliefs to apply for this role.
In submitting an application you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: Experience:
IC
Employment Type
Full-Time
Key Skills
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