WW RCC Optimization SMB Program Manager
WW RCC Optimization SMB Program Manager
Posted on :
03-08-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 88300 - 166100
Vacancy
1 Vacancy
Posted on :
03-08-2025
Job Description
The successful candidate will lead the way for RCC teams to have their SMB needs prioritized in capital projects and non-capital initiatives. This role will collaborate with cross-functional teams and on high-level requirements and strategies for projects that impact global teams. The ideal candidate will ensure the highest level of customer experience is maintained in a globally-consistent manner that scales across Apples SMB presence and ways-to-buy at Apple develop deliver and operationally manage programs that will improve the customer experience and drive RCCs SMB sales performance. Lead communications at an executive level while being in the details of all aspects of assisted sales and support programs. Communicates to include updates on program work streams highlighting the impact on the SMB business and key priorities. Partner closely with RCC leadership GRS teams OPS Finance and other cross-functional :- Assess current business processes for improvement opportunities to assist in the creation and ongoing maintenance of RCCs SMB roadmap for both capital and non-capital work- Consult with Project Teams on high-level requirements and strategies that impact RCCs SMB strategic marketplace teams ensuring the highest level of customer experience in a scalable manner- Collaborate with the technical business and GRS teams to ensure systems are ready for new product launches aware optimized to drive desired business outcomes- Build strong relationships with all key cross-functional partners and contribute to an inclusive environment by respecting each others differences and having the curiosity to learn- Monitor operational metrics on a daily weekly monthly and quarterly basis and participate in quarterly and annual business planning and forecasting reviews
- 3 years experience of program and/or project management
- Ability to communicate quickly and effectively vertically and horizontally throughout the organization at all levels and across multiple teams
- Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment
- Thrives in a fast-paced ambiguous environment operating at both strategic and tactical levels
- Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives
- Relevant degree or equivalent experience
- Experience presenting to peers leaders and groups of varying size.
- Retail e-commerce or contact center experience
- Passionate and self-motivated with excellent organizational and time management skills
- Ambitious and self-directed with exceptional decision-making abilities and a passion for the customer experience
- BA/BS in related field or equivalent experience MBA/MA or advanced degree preferred
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $88300 and $166100 and your base pay will depend on your skills qualifications experience and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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