Customer Success Manager
Customer Success Manager
Posted on :
03-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Location: Miami FL (Coconut Grove)
Salary Range: $80000 Base $20000 MBOs
Bonus: Eligible
Were a global leader in advanced solutions that combine cutting-edge technology training and services to meet the evolving challenges facing modern law enforcement. Our mission is to equip agencies to protect the communities they serve fostering trust strengthening relationships and delivering safer outcomes.
Work at Wrap is fast-paced and challenging but incredibly meaningful. Were solving some of the most significant challenges in public safety. Were building a team of people with talent to make things happen take pride and own their amazing work and work hard every day to drive real change. Wrap offers:
- Competitive base salary
- Flexible vacation policy
- Sick time & company-paid holidays
- Comprehensive healthcare benefits
- Collaborative team environment
- Build and manage CS playbooks using HubSpot.
- Set and track key performance metrics: time-to-value churn NPS.
- Conduct QBRs and success planning with high-value clients.
- Implement customer health scoring criteria and alerts.
- Document product feedback and coordinate with product team.
- Identify expansion opportunities and collaborate with Sales.
- Maintain accurate records and reporting dashboards in HubSpot.
- Mentor and support the Customer Success Representative.
- Hands-on experience with HubSpot or similar CRM tools.
- Strong interpersonal and relationship-building skills.
- Demonstrated ability to reduce churn and drive adoption.
- Excellent written and verbal communication skills.
- Self-starter comfortable building systems from scratch.
- Life and disability insurance
- Flexible PTO and sick time
- Wrap 401K Plan
- Company-paid holidays
- Eligible for Management by Objectives (MBO) Bonus
- Develop and implement a CSAT (Customer Satisfaction) scoring system and feedback process.
Salary Range: $80000 Base $20000 MBOs
Bonus: Eligible
Company Overview
Join Wrap Technologies (Nasdaq: WRAP) and help redefine the future of public safety.Were a global leader in advanced solutions that combine cutting-edge technology training and services to meet the evolving challenges facing modern law enforcement. Our mission is to equip agencies to protect the communities they serve fostering trust strengthening relationships and delivering safer outcomes.
Work at Wrap is fast-paced and challenging but incredibly meaningful. Were solving some of the most significant challenges in public safety. Were building a team of people with talent to make things happen take pride and own their amazing work and work hard every day to drive real change. Wrap offers:
- Competitive base salary
- Flexible vacation policy
- Sick time & company-paid holidays
- Comprehensive healthcare benefits
- Collaborative team environment
Position Overview
This is a foundational role responsible for building and leading customer lifecycle strategies including onboarding engagement retention and expansion. Youll oversee daily success operations using HubSpot CRM and help shape the customer experience from the ground up. The ideal candidate thrives in ambiguity and has a strong mix of strategic planning and tactical execution.What Were Looking For
Were looking for a proactive highly organized leader who thrives in high-growth fast-moving environments. Someone who leads with empathy excels in building systems and is excited to shape our Customer Success strategy.Culture Fit
Trust and communication are paramount. We value fast and honest communication. Mistakes are expected but we expect ownership transparency and course correction. This is a team that thrives on trust and mutual accountability.Key Responsibilities
- Own onboarding lifecycle engagement and renewal workflows.- Build and manage CS playbooks using HubSpot.
- Set and track key performance metrics: time-to-value churn NPS.
- Conduct QBRs and success planning with high-value clients.
- Implement customer health scoring criteria and alerts.
- Document product feedback and coordinate with product team.
- Identify expansion opportunities and collaborate with Sales.
- Maintain accurate records and reporting dashboards in HubSpot.
- Mentor and support the Customer Success Representative.
Skills & Qualifications
- 35 years in a customer success or SaaS client-facing role.- Hands-on experience with HubSpot or similar CRM tools.
- Strong interpersonal and relationship-building skills.
- Demonstrated ability to reduce churn and drive adoption.
- Excellent written and verbal communication skills.
- Self-starter comfortable building systems from scratch.
Work Location & Reporting Cadence
This is a full-time onsite position based at Wraps Miami Corporate Headquarters. Reports to VP of Sales.Additional Benefits
- Medical dental and vision insurance- Life and disability insurance
- Flexible PTO and sick time
- Wrap 401K Plan
- Company-paid holidays
- Eligible for Management by Objectives (MBO) Bonus
- Develop and implement a CSAT (Customer Satisfaction) scoring system and feedback process.
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
