Manager - Business Ops Strategy
Manager - Business Ops Strategy
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About the Role
We are looking for a highly driven and execution-focused Manager - Design Planning to drive operational strategy and cross-functional programs across Customer Success. The ideal candidate will have prior exposure to Payment Operations and a strong inclination toward getting into the details chasing core issues to closure and designing processes that scale.
Roles and Responsibilities
- Strategic Planning: Partner with leadership to define priorities contribute to annual operating plans and lead the creation of business plans and OKRs.
- Program Ownership: Own and execute end-to-end delivery of high-impact cross-functional programs with a strong focus on issue resolution and timely delivery.
- Process Improvement: Design and implement scalable efficient operational processes and SOPs. Identify and drive opportunities for automation compliance alignment and service improvement.
- Problem Solving: Dive deep into operational problems analyze root causes and lead initiatives to address gaps and ensure timely closures.
- Cross-Functional Collaboration: Work closely with Product Tech and Business teams to streamline workflows and enhance both merchant and internal experiences.
- Performance Tracking: Track program performance using data dashboards and relevant success metrics to inform decisions and report on progress.
- Operational Management: Manage daily/weekly operational health reviews handle escalations and report findings to senior management for corrective action.
- Executive Communication: Prepare executive-level updates facilitate leadership meetings and effectively communicate program status and outcomes.
Mandatory Qualifications
- 4-6 years of experience including 3 years in program/project management strategy or business operations.
- MBA or advanced degree preferred.
- Hands-on Experience: Proven ability in running operations and resolving issues quickly and effectively.
- Problem-Solving Skills: Strong logical and analytical thinking with an ability to break down complex problems.
- Execution Mindset: A bias for action and the ability to close loops fast even in ambiguous situations.
- Process Orientation: A process-oriented mindset with the ability to create order from chaos.
- Analytical Acumen: Highly proficient in data analysis and comfortable with mathematical concepts.
- Collaboration: Excellent communication and interpersonal skills comfortable working in a fast-paced cross-functional environment.
- Strategic Aptitude: A strong strategic mindset paired with exceptional organizational skills and execution rigor.
- Exposure to regulatory ops in FinTech or payments domain.
- Experience with tools like Excel SQL Freshdesk JIRA or workflow automation tools.
- Understanding of merchant onboarding transaction monitoring compliance workflows etc.
- Working knowledge of analytics and dashboarding would be an advantage.
Required Experience:
Manager
Employment Type
Full Time
