Customer Service Co-ordinator (Fixed term - 7 months)

Job Title: Customer Service Co-ordinator (Fixed Term - 7 Months)

Salary: 23000- 24000 per annum

Hours per week: 35 per week - flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm 9.00am-5.00pm or 10.00am-6.00pm.

Location: At IOSH we embrace hybrid working because we believe its the key to achieving work-life balance strategic success and fostering our collaborative culture. Youll be required to work from our head office in Wigston Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Closing date: 15 August 2025

Interview date: TBC

About the role
We are expanding our customer service team and searching for a passionate customer service professional to support us in delivering a top-notch service to our customers. If youre organised detail-oriented and focus on excellence in all you do we want to hear from you.

As a Customer Service Co-ordinator youll play a pivotal role in our customer service function efficiently managing and executing a wide range of administrative tasks and addressing customer queries efficiently. From handling membership enrolments queries such as renewals and re-instatements managing bookings payments and more your expertise will ensure our operations run smoothly and our customers receive a seamless service.

In addition youll take control of managing email communications that come in to the service support on-site certificate and licence printing and conduct audits to uphold data accuracy Your focus throughout will be on accuracy timeliness and adherence to procedures.

Be a part of a dynamic team where your contributions directly impact customer satisfaction and business success. Youll work in an environment that values integrity excellence and flexibility with ample opportunities for personal and professional growth.

What youll bring

Along with your positive can-do attitude youll have experience of working in a customer service role delivering an excellent standard of service handling financial transactions including invoicing be IT literate and have experience of working within a fast-paced team. Your knowledge of administrative processes and membership management and databases will be advantageous.

The ideal skill set will include outstanding organisational skills strong attention to detail exceptional communication skills both written and verbal an aptitude for effective problem solving and most of all a friendly approach to helping others.

Essential criteria

• Previous experience in an administrative role preferably within a membership organisation or similar customer-service orientated environment
• Knowledge and experience handling financial transactions such as invoicing payments and refunds with accuracy and attention to detail.
• Experience of stakeholder management.
• Ability to multi task in fast paced environment.
• Proficiency in using computer applications including Microsoft Office suite email and database software.

Whats in it for you

We support our colleagues to bring their best selves to work so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependents wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the worlds Chartered body for safety and health professionals.

We understand that diversity of thought culture perspective and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH you can be yourself no matter who you are.

We are proud to be a disability confident employer and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for and support health and safety professionals worldwide to create a safer and healthier world of work by visiting .

How to apply
To apply youll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to .

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible to avoid disappointment.