drjobs Workstation Technician Distribution Center

Workstation Technician Distribution Center

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1 Vacancy
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Job Location drjobs

Wilmington - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.

Responsibilities

Working under direct supervision of the Site Network Systems Manager the Workstation Technician supports the Distribution Services department in the day-to-day operation of the business through desktop computer functionality and device management. The Workstation Tech works on Tier 1 moderately complex hardware and software problems.

Uses reference manuals software and hardware manufacturers and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized.
  • Provides immediate support to Distribution fulfillment operations
  • Responds to any printer or systems issue preventing or interrupting the fulfillment operation.
  • Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed
Installs desktop printers wearable devices laptop tablet video conferencing equipment Hardware & Software.
  • Receives installs tests and trains the end user on new desktops.
  • Maintains current software images of major desktop setups
Trains fellow staff members on new techniques or new found resolutions as appropriate and completes special requests.
  • Works with team to manage internal periodic departmental moves
  • Sets up Video Conferences as requested
Updates and maintains central desktop and peripheral inventory database.
Documentation of procedures related to workstation processes.
  • Writes procedures for software and hardware installation.
Performs all other duties or special projects as assigned.

Min

USD $22.60/Hr.

Max

USD $28.36/Hr.

Qualifications

Intermediate and Tier 1 desktop computer repair configuration and networking.
Advanced Microsoft Office skills to include creating presentations creating documents in Word and creating spreadsheets in Excel
Customer oriented with ability to listen to and anticipate needs of the customer
Discreet with ability to perform work in a professional manner
Good understanding of business needs in order to prioritize work requests
Adaptable with ability to switch tasks based on shifting priorities
Articulate with ability to express oneself clearly and professionally in written and oral communication
Creative with ability to develop original solutions to problems
Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems
Quick study with ability to master a situation or learn new things with minimum direction or training
Detail oriented with item by item focus with ability to proofread for accuracy

Because of the possibility for fraudulent job postings on many popular job boards please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

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