Director - CSS Learning Adoption & Renewals

About the Business Group

Oracle Customer Success Services (CSS) Learning Adoption & Renewals group empowers over 2500 global customers to maximize their Oracle investments. This team includes two core units: Cloud Learning Services and CSS License. The Cloud Learning Services divisiona $25M businessoffers end-to-end training solutions including content libraries SME support and personalized learning paths. Focused across Oracles HCM CX and ERP pillars our mission is to help organizations drive product adoption upskill talent and realize tangible ROI through a strategic approach to enterprise learning.

Career Level - M4
Shift timing: UK / US Eastern business hours.

• Develop and implement strategies to drive customer adoption of Oracle Universitys Cloud Learning Subscriptions (MyLearn).
• Lead mentor and scale a high-performing team of Service Solutions Specialists to support Oracle Cloud customers across various industries and geographies.
• Champion Oracle learning offerings to clients articulating business value and alignment with customer success goals.
• Partner with customers to design personalized training plans and address unique learning objectives (e.g. certifications go-live readiness user enablement).
• Collaborate with the Oracle University Product Development team to provide feedback and advocate for enhancements to learning content and delivery mechanisms.
• Identify gaps or emerging needs in the learning ecosystem and proactively guide customers on leveraging AI analytics and Oracle product innovations.
• Work closely with Renewals and Sales leaders to support contract renewals through tailored learning proposals and success metrics.
• Monitor and analyze key adoption KPIs including content activation usage and learner engagement to ensure customer satisfaction and renewal likelihood.
• Serve as a trusted advisor on L&D strategy and Oracle application enablement to C-level stakeholders and project leaders.
• Keep pace with trends in Oracle Cloud SaaS adoption and enterprise upskilling to influence long-term strategy.

Mandatory Skills

• 1012 years of experience in Learning & Development or Customer Success roles within IT consulting or enterprise software firms.
• Strong experience with Oracle Cloud Learning Subscriptions (MyLearn) and Oracle University solutions.
• 810 years managing delivery or advisory roles on Oracle Cloud or on-premise application implementations (ERP HCM CX).
• Deep understanding of Oracle SaaS product ecosystem and Oracle Cloud Infrastructure (OCI).
• Proven team leadership experience with strong coaching and mentoring capabilities.
• Exceptional communication presentation and stakeholder engagement skills.
• Strategic mindset with the ability to translate learning goals into measurable business outcomes.

Good to Have Skills

• Exposure to competency development frameworks and large-scale learning strategy execution.
• Familiarity with Oracle certification paths and their relevance for various cloud roles.
• Understanding of emerging AI technologies and Oracles AI/ML product capabilities.
• Knowledge of key drivers and challenges in migrating from on-premise to cloud-based Oracle systems.
• Background in enterprise change management or digital transformation programs.

Self-Test Questions

1. Have I led strategic learning adoption or enablement programs tied to Oracle Cloud implementations
2. Am I comfortable engaging with C-level stakeholders and designing tailored learning solutions that align with business objectives
3. Do I have hands-on experience with Oracle Universitys MyLearn platform and understand its application across Oracle SaaS products
4. Can I balance strategic thinking and execution while mentoring a geographically distributed team
5. Am I excited by the opportunity to improve enterprise learning outcomes and influence customer renewal decisions through measurable adoption strategies