Scheduling and Patient Services Lead - General Peds

Department/Unit:

HBD - General Pediatrics

Work Shift:

Day (United States of America)

Salary Range:

$46220.72 - $64709.01

Patient Service Associate Quality Lead for General Pediatrics and more broadly to support Quality and Value based care for the Department of Pediatrics. This will improve the value-based initiatives and care for our patients and families. This role is crucial to address the growing demands for the departments National Committee of Quality Assurance Accreditation and the potential for increased earnings that will result from streamlining efforts. The faculty MOC Portfolio program support will allow the Department to support faculty in their maintenance of certification with the American Board of Pediatrics and save funds required for individual faculty to do MOC activities. y creating a dedicated lead position for quality purposes we can achieve NCQA accreditation as well as open the door for Pediatrics to begin to offer MOC Portfolio Program in house.

Essential Duties and Responsibilities

• Responsible for initiating surgical booking process.
• Compile booking sheets all surgical consents pre-op orders prior authorization and pre-admission forms.
• Preparing patient disability and out of work / school paperwork.
• Responsible for updating the system with registration scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans policy and procedures and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department the Practice the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• Associates Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Medical Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.