Technical Support Coordinator
Technical Support Coordinator
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$ 59000 - 79000
1 Vacancy
Job Description
POSITION: Technical Support Coordinator (Tier 1 Support)
GRADE LEVEL: 6-12 Campus
LOCATION: DSST: Green Valley Ranch Campus located in Denver CO. You can view the current openings at this link. We encourage you to apply even if your preferred position is not listed as we will be posting new roles throughout the Spring.
SALARY: $59000 - $79000 based on aligned years of experience up to 10 years. We also offer a relocation stipend for anyone joining us from 75 miles or more from Denver!
STATUS: Full time school year benefits eligible exempt in-person position
START: First day of new staff training at the end of July. You can view the current School Year Calendar here.
Overview of Position:
Denver School of Science and Technology (DSST) Public Schools announces an immediate opening for a new Technical Support Coordinator position. The TSC provides quality educational technology resources for students and staff through the efficient management and maintenance of DSSTs One-to-One program laptop fleet consisting of over 8000 laptops and tablets. The TSC will also provide quality service and support for computer users and the technology systems in the classrooms.
Essential Functions:
DSST Public schools seeks candidates with strong character passion for excellence and a relentless commitment to student achievement.
Assist in providing technical support for all students and staff
Act as a member of the school staff and participate in related activities
Manage and document computer distributions to staff & students
Process warranty claims of computers
Manage software & hardware installation maintenance troubleshooting
Repair and maintain laptops & class room technologies
Provide alerts and direction in the detection of viruses and other system wide issues
Assist in implementation of creative solutions for improving school technology infrastructure
Assist school staff & students to use hardware and software efficiently
Work with DSST technology staff as needed to support the technology program of DSST
Manage maintain & document DSSTs asset inventory
Additional tasks as needed:
Assist with other DSST Public Schools technology support as needed.
Work with the DSST staff to provide training of classroom teachers in the effective use of technology to further student learning and enhance the educational and administrative processes of the school.
Support DSST in various capacities as needed which may include supervising students proctoring exams and more.
Required Qualifications:
A successful record of providing a high level of customer service in technical support
A desire to work with middle school and high school students
Demonstrated competence in laptop hardware/software troubleshooting and repair
Experience with Microsoft Windows 7/10 Office 10/13/16 Office 365
Experience with Google Suite
Documentation skills (Word Excel etc.)
Strong communication and people skills
Incredible attention to detail
Ability to multi-task and strong organizational skills
Additional Eligibility Qualifications:
Education: BA or BS optional.
Classification: Exempt
Reports to: Senior Manager of Technical Support
WHO WE ARE
At DSST Public Schools we are proud to be the largest and highest-performing network of public charter schools in Denver and Aurora with 100% of our students having been accepted into college or post secondary programs since our inception in 2004. When you join DSST you play a part in ensuring all 7500 students at our 16 schools have access to a transformational and joyful education.
INTERVIEW EXPECTATIONS
For most of our positions we hire on a rolling basis. Therefore we recommend that you submit your application as soon as you are able! You can learn more about what to expect in our interview process here.
WHY JOIN DSST
At DSST we know that our people are the greatest asset we have in reaching our mission of eliminating educational inequity. We work hard to build a work culture that allows our staff to not only feel fulfilled by the work they do but also feel supported to live a joyful healthy life. We want this work to be your lifes work. Check out why our teachers love working at DSST as well as our benefits website to learn how we deliver on our commitment to the human condition.
Health and Supplemental Insurance: DSST staff have access to comprehensive medical benefits including fertility benefits and a mental health counselor that is dedicated solely to DSST staff.
Time Off: DSST Staff enjoy 11 weeks off per year paid PTO (from Day 1!)
Professional Development: As a learning organization DSST values both internal and external development opportunities for staff. See some examples below:
DSST Back to School Development Series including New Staff Institute New Educator Institute New Leader Institute Leader You and Teaching & Learning Institute.
Weekly 1:1 Coaching from a School Administrator at your campus.
Clear internal career pathway opportunities such as our Apprentice Teachers Emerging Leaders and School Director in Training Programs. Read more here.
And more!
DSST COMMUNITY REFERRAL PROGRAM
Not a best fit role for you but know someone else who would be a great fit Refer them here and earn $500 if they are hired!
EQUAL EMPLOYMENT OPPORTUNITY AND DIVERSITY EQUITY AND INCLUSION
DSST Public Schools is proud to be an Equal Opportunity Employer and does not exclude participation in deny benefits to or discriminate on the basis of race color religion National origin sex (including pregnancy and related conditions sexual orientation or gender identity) Age (40 and older) Disability Genetic information (including employer requests for or purchase use or disclosure of genetic tests genetic services or family medical history) retaliation for filing a charge reasonably opposing discrimination or participating in a discrimination lawsuit investigation or proceeding in admission or access to or treatment or employment in its programs and activities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk and hear. This position is active and may require standing walking bending kneeling stooping and crouching throughout the day. The employee must lift and/or move items up to 30 pounds. The employee must have sufficient hand arm and finger dexterity to operate a computer keyboard and other office equipment. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
Required Experience:
IC
Employment Type
Full-Time
