Client Relations Manager (Hybrid)
Client Relations Manager (Hybrid)
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$ 65000 - 75000
1 Vacancy
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
We are seeking a knowledgeableClient Relations Managerto manage the daily service delivery activities for assigned this crucial role you will serve as an advocate for both Broadridge and your clientscultivating strong positive relationships and ensuring service excellence. Youll coordinate production runs resolve issues support continuous improvement and collaborate with clients and internal teams to deliver value.
Responsibilities:
- Maintain exceptional relationships with assigned clientsacting as a key point of contact proactively addressing any service delivery or billing issues.
- Oversee and plan daily month-end and annual production runs; ensure material readiness provide instructions and deliver timely client reporting.
- Lead production planning meetings and communicate workflow progress to both internal teams and clients.
- Participate in presenting at Quarterly Business Reviews driving client satisfaction and alignment.
- Work closely with clients and internal teams to implement changes and manage projects smoothly.
- Identify and support process improvements; collaborate in cross-functional groups driving business initiatives.
- Act as a role modeldemonstrate a positive attitude encourage high performance and uphold all Broadridge best practices to safeguard client trust and associate wellbeing.
- Other duties as required to support clients and team objectives.
Minimum Qualifications:
- Associate degree or equivalent experience preferred.
- At least 2 years in a client services or client relationship management role.
- Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Strong written and verbal communication skills.
- Knowledge of project and process management methodologies.
- Basic financial acumen.
- Ability to thrive in a fast-paced deadline-driven and high-pressure environment.
- Travel and off-hour engagement may be required as needed.
Salary range $65000- $75000. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitfor more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Required Experience:
Manager
Employment Type
Full-Time
