Access Coordinator II (Jonesboro, AR)
Access Coordinator II (Jonesboro, AR)
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Job Description
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Closing Date:
Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
REP Northeast Jonesboro Business Office
Departments Website:
Summary of Job Duties:
The Access Coordinator II plays a crucial role in our organization by supporting patient care activities. Their primary role is to identify and refer patients to sponsoring agencies. They also process pre-certifications and referrals and develop plans to avoid denials. The ideal candidate is detail-oriented understands insurance regulations and works well in a team. The Access Coordinator II ensures patient access to healthcare services and efficient organizational operations.
Qualifications:
Minimum Qualifications:
- High School diploma or GED equivalent
- Two (2) years of customer service or healthcare experience
Knowledge Skills & Abilities:
- Knowledge of basic medical terminology
- Strong Organizational and time management skills
- Excellent communication and problem-solving skills
- Adaptable and able to thrive in a fast-paced healthcare environment
- Basic computer keyboard skills
- General knowledge of office machines including printers and scanners
Preferred Qualifications:
- Epic
- Experience in registration billing or scheduling in a healthcare environment
Additional Information:
Key Responsibilities:
- Identify and collect copays coinsurance and past-due patient balances.
- Post payments print receipts and balance cash drawer.
- Prepares necessary documentation for daily deposits.
- Works registration and front desk and assists billing to identify potential insurance billing and payment issues.
- Provide courteous and prompt attention to patients while in the registration and front desk area.
- Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
- Review patient accounts for demographical insurance and/or payment errors.
- Tracking of appointment cancellations no shows etc.
- Ensure faxing scanning and importing are completed within a timely manner.
- Reviews and matches patient billing information with billing verifications diagnoses and other supporting documentation.
- Schedule patient appointments verify insurance eligibility and counsel patients regarding office policies.
- Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
- Review Patient Portal request for appointment request.
- Review appointment requests schedule as appropriate and follow up with the patient per their requested communication type.
- Sort and distribute incoming mail.
- Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
- A high commitment to maintaining consistent attendance required
- Fill in as Call Center Representative and cross-trains in various other areas as needed.
- Generates reports for accounting.
- May perform other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check
This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Hearing Manipulate items with fingers including keyboarding Sitting Talking
Frequent Physical Activity:
Repetitive Motion Standing Walking
Occasional Physical Activity:
Lifting Pulling Pushing
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
