Field Auto Collision Adjuster – Taunton, MA

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At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.



Job Description

Join Our Team as a Field Auto Adjuster Where Every Day Brings a New Challenge!

Are you someone who enjoys being on the move solving problems and making a real impact for customers As a Field Auto Adjuster youll be at the forefront of our claims processmeeting customers where they are whether its at their home a repair shop or a tow yard.

Youll take the lead in writing estimates and guiding customers through the repair or total loss process using a mix of in-person visits virtual inspections and written communication. No two days are the samewhether youre evaluating damage on-site or collaborating with body shops and service providers youll enjoy a fast-paced hands-on role that keeps you engaged and on your toes.

If youre looking for a career that blends technical know-how customer service and the freedom of field work this is your chance to thrive in a role where your expertise truly matters.

Key Responsibilities

A day in the life of the Field Auto Damage Adjuster and what it takes to do the job!

The Customer Service Expert youll live into Allstates Claims Culture by caring empowering and restoring and you will accomplish that by being compassionate clear and a committed partner in each Casualty claim. You lead with empathy always.


The Investigator youll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.


The Effective Communicator youll use phone emails and sometimes even video chat with customers to help them through a fast fair and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.


The Negotiator You will evaluate and negotiate claims settlements with customers vendors third party carriers and claimants in accordance with all legal and business standard methodologies. With negotiations you will incorporate tactics in handling challenging and complex situations.


The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment including estimate tools job aids and additional settlement platforms all while using your sharp critical thinking skills.


The Recorder Your Eye for Detail Keeps Everything on Track

In this role youll ensure claims are documented accurately and in line with policy agreements. As you handle each case youll maintain clear timely records in our claims system (which well train you on). Your attention to detail helps keep the process smooth organized and transparent from start to finish.

Work Location

This position is a field-based role. To be eligible for this role you must be located in the following locations: Taunton MA
This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses

Additional Qualifications/Responsibilities
Preferred Qualifications

You have 18 months experience in auto collision estimating using CCC or Mitchell.
You have a High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid drivers license and willingness to travel as part of the job requirements.

Company Car

Based on our Company Car Guidelines this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Please note you may be required to attend 1-week of training that will take place in Wheeling IL.

Notice of Licensing Requirement

As a condition of employment you may be expected to obtain an adjusters license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
This role offers a sign on bonus of $1000 if you have an active appraiser license or active adjuster license in TX FL or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay benefits and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

Competitive salary based on experience and qualifications
Medical dental and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular predictable attendance is an essential function of this job.

This position is not available for residents of Washington California Alaska and Hawaii.




Skills

Auto Estimating CCC ONE Estimatics Oral Communications Written Communication



Compensation

Compensation offered for this role is $55500..00 annually and is based on experience and qualifications.


The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.