Operations Agent 4 on 4 off
Operations Agent 4 on 4 off
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Job Description
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges.
The Operations Coordinator manages all aspects of domestic and cross-border shipments including documentation routing and carrier coordination. It requires negotiating competitive freight rates auditing invoices and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers supporting sales with accurate quotes and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers internal teams and clients is essential along with contributing to cost-saving and process improvement initiatives.
This role will be 4 on 4 off. 0430-1430
Key Responsibilities:
Documentation & Compliance:
- Generate and review airline bills motor carrier bills of lading (BOL) export/import declarations NAFTA/USMCA forms and other domestic paperwork.
- Maintain accurate records to meet corporate standards and regulatory requirements.
Shipment Routing & Optimisation:
- Select the optimal mode of transport (ground air courier) for all U.S. and cross-border Canadian shipments.
- Analyse cost-time trade-offs to balance service levels with budget objectives.
Rate Negotiation & Carrier Management:
- Negotiate competitive rates and service agreements with motor carriers freight forwarders and couriers (e.g. UPS DHL FedEx).
- Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
Brokerage Coordination:
- Liaise daily with customs brokers to provide import documentation track entries and expedite clearance for inbound shipments.
- Troubleshoot and resolve brokerage issues to avoid delays or penalties.
Sales Support & Quoting:
- Partner with domestic sales to gather weight/dimension data prepare accurate freight quotes and recommend the most economical carriers.
- Empower sales teams with timely shipping insights and potential cost-saving strategies.
Freight Bill Auditing:
- Audit domestic freight invoices for accuracy identify billing discrepancies and liaise with carriers to dispute or adjust charges.
- Track audit outcomes and contribute to ongoing cost-control initiatives.
Customer Service & Issue Resolution:
- Act as the primary point of contact for client inquiries and shipment status updates.
- Investigate service failures or complaints propose corrective actions and follow through to client satisfaction.
Relationship Management:
- Build and maintain strong trust-based relationships with internal teams and external partners.
- Consistently deliver exceptional service to strengthen customer loyalty.
Other Duties:
- Undertake special projects and continuous-improvement initiatives as assigned by management.
Skills & Abilities:
- Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
- Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
- Strong analytical mind with meticulous attention to detail.
- Proficient in TMS/ERP systems and the Microsoft Office suite.
- Client-focused proactive attitude with a proven record of delivering service excellence.
- Quick learner with excellent memory recall of operational data rates and carrier guidelines.
Education & Experience:
- 2 years experience in freight operations logistics or a related field.
- Practical experience with motor carriers freight forwarders or express couriers.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
