End-User Support Specialist, School of Medicine
End-User Support Specialist, School of Medicine
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
The End-User Support Specialist is responsible for providing technical assistance and support to end-users across the organization. This role involves troubleshooting hardware and software issues assisting with system installations and upgrades and ensuring the smooth operation of desktop network and enterprise systems. The ideal candidate has excellent problem-solving skills strong customer service orientation and a solid understanding of IT systems.
Key Responsibilities:
- Respond to technical support requests via phone email or ticketing systems.
- Diagnose and resolve hardware software and network issues on desktops laptops mobile devices and other peripherals.
- Install configure and update software and operating systems.
- Provide support for common business applications (e.g. Microsoft 365 Google Workspace Zoom Teams etc.).
- Manage and track IT support tickets ensuring timely resolution and user satisfaction.
- Assist with onboarding and offboarding processes including account setup and hardware provisioning.
- Maintain accurate documentation of issues and solutions in the knowledge base.
- Monitor system performance and report issues or potential risks to senior IT staff.
- Support IT asset management by tracking hardware and software inventory.
- Collaborate with other IT team members to implement improvements and upgrades.
- Stay up to date with the latest technology trends and best practices in IT support.
Qualifications
Required Qualifications:
- Associates or Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
- 13 years of experience in a technical support or help desk role.
- Strong knowledge of Windows and/or macOS environments.
- Familiarity with networking fundamentals (TCP/IP DNS DHCP).
- Experience with enterprise applications remote support tools and ticketing systems (e.g. ServiceNow Jira Zendesk).
- Experience with Active Directory Exchange or cloud-based systems (Azure Entra ID AWS).
- Familiarity with ITIL practices and service management tools.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator or similar.
Work Environment & Conditions:
- Primarily office-based with on-site support.
- May require occasional evening or weekend work for system maintenance or emergencies.
- Ability to lift and carry IT equipment up to 35lbs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
