Manager of Customer Marketing
Manager of Customer Marketing
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Salary Not Disclosed
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Since companies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Are you passionate about storytelling customer advocacy and leveraging compelling customer narratives to drive business impact If so wed love to have you join our team! In this role youll collaborate closely with marketing sales analyst relations customer success product teams as well as corporate communications and social media ensuring our customer evidence initiatives align with and support broader business goals.
Role Overview:
As the leader of our Customer Evidence Program youll be responsible for capturing curating and promoting impactful customer stories that showcase the value and outcomes of our solutions. Your work will play a key part in supporting sales marketing and thought leadership efforts ensuring that these success stories resonate through every channel.
What your day-to-day looks like
- Build and Manage the Customer Reference Program: Recruit customer advocates maintain a centralized database and grow a strong pipeline of customer stories
- Create Compelling Customer Stories: Work with customers to develop testimonials evidence case studies that go deep into ROI and impact videos and other engaging content
- Distribute Customer Evidence: Share stories across social media websites email campaigns and events ensuring maximum impact
- Support Sales Teams: Provide easy access to customer stories and train teams on how to use them effectively during the sales process
- Manage Review Sites: Monitor reviews analyze trends and drive campaigns to gather new feedback
- Develop a Customer Speaker Bureau: Identify and prepare customer advocates for speaking opportunities at events and thought leadership forums
Youll know youre successful when:
- Customer Stories Deliver Impact: Customer evidence is actively driving marketing campaigns sales wins and thought leadership initiatives
- Advocacy Program Thrives: A growing pipeline of customer advocates supports key business goals across marketing and sales
- Content Resonates: Case studies testimonials and multimedia content are widely shared and valued across channel.
- Sales Teams Are Empowered: Sales teams easily access and confidently use customer stories to influence prospects and close deals
- Review Sites Reflect Positive Trends: Ratings and reviews on platforms like G2 or TrustRadius improve with a steady influx of new high-quality reviews driven by proactive campaigns
Qualifications and Skills:
- 5-8 years of experience in customer advocacy or evidence programs in B2B SaaS
- Experience in contact center and/or customer experience is a plus
- Strong storytelling writing and narrative-building skills
- Proven ability to engage customers and lead cross-functional initiatives
- Excellent communication organization and project management skills
- Proactive and detail-oriented with the ability to balance strategy and execution
Join Our Team:
If youre excited about the opportunity to shape how we tell our customers stories and champion their successes we invite you to apply. Help us elevate our customer advocacy efforts and make a meaningful impact on our business!
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance - Life disability and supplemental indemnity plans
- Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness -Employee Assistance Program and comprehensive wellness initiatives
- Growth -Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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Required Experience:
Manager
Employment Type
Full Time
