K-12 Quality Assurance Manager
K-12 Quality Assurance Manager
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Job Description
Applicants must reside permanently in one of the following states to be considered for this position: CT FL IL IN KS KY MD MI MO NC NH NM NV OH OR PA SC TN TX or WA. Candidates outside of these states need not apply.
Company Description
Quality Matters (QM) is an international organization that is recognized as a leader in quality assurance for online education. QM is a nonprofit organization comprised of a dedicated staff that works together virtually-from cities all over the United States-to support everyones quality assurance goals.
Responsibilities
In this role the K-12 Quality Assurance Manager will:
- Manage the K-12 Course Review activities of the QM Quality Assurance department with responsibility for QA goals assuring the integrity of the course review process.
- Support the Quality Matters (QM) organization toward achieving QMs philosophy mission strategy and annual goals and objectives.
- Support the requirements of the Quality Assurance Department through the implementation of the strategic goals and objectives of Quality Matters primarily by supporting quality assurance services and related K-12 initiatives of Quality Matters.
Essential Duties
In fulfillment of the responsibilities the K-12 Quality Assurance Manager will:
Manage Quality Matters course reviews for the K-12 Program.
- Ensure state or content standards submitted with a course review are correct and included in the Course Worksheet and Alignment Map.
- Manage the review process for all TXVSN reviews.
- Answer course review policy and procedure questions as needed.
- Guide stakeholders on how to apply Specific Review Standards and Annotations.
- Provide guidance and follow-up with Master Reviewers and Reviewers to ensure timely and accurate course reviews.
- Resolve conflicts in course reviews by investigating facts and applying QM policy.
Support QM K-12 Initiatives
- Meet regularly with the QA K-12 department to provide guidance related to K-12 projects and strategic directions
- Collaborate with QM K-12 partnership organizations on projects as needed
- Attend QM K-12 departmental meetings virtual conferences K-12 Advisory Council and K-12 QMC meetings
- Support K-12 strategic initiatives related to course reviews and other potential quality assurance products
Communicate with current and prospective participants/institutions/organizations about course reviews.
- Provide an overview of the different reviews an institution/organization/participant may consider with Quality Matters.
- Answer course review-related questions from current and prospective participants/institutions organizations and service providers to fit their needs.
- Evaluate the needs of prospective organizations and make recommendations on the best review approaches for their needs.
Serve as a subject matter expert for K-12 curriculum-related questions.
- Answer questions related to the alignment of K-12 curriculum.
- Provide guidance on the demonstration of alignment within K-12 courses as required in the K-12 Rubric.
Serve as the subject matter expert for K-12 state standards questions.
- Maintain a manual of specific state online course eligibility rules and regulations.
- Answer questions related to the use of state standards.
Review K-12 Quality Assurance related professional development
- Provide guidance on K-12 QA-related professional development.
- Determine alignment of K-12 QA-related professional development to QA policies and processes.
Maintain and report on course review data.
- Review data as appropriate to K12 initiatives.
- Conduct data analysis.
- Collaborate with the BI Analyst on data analysis.
Manage Internal and External Relationships
- Coordinate with all relevant quality assurance stakeholders as necessary to ensure Quality Matters standards policies and practices are consistently applied.
- Communicate information (via phone email website etc.) regarding quality assurance products services and processes as needed.
- Represent QM Quality Assurance in all communications including meetings webinars phone calls and conferences.
Collaborate as a member of the Quality Matters Team.
- Participate in weekly staff and team meetings.
- Work with staff and subscribers in small workgroups as needed.
- Work with QM staff to meet the strategic goals and objectives.
Other duties as assigned.
Required Qualifications
Self-starter capable of being productive in a fast-moving virtual office environment with the following qualifications and desired skills:
- Bachelors Degree and a minimum of 5 years related work experience in K-12 online education
- K-12 curriculum development knowledge and experience
- Knowledge of the Quality Matters K-12 Rubric Specific Review Standards and Annotations and the National Standards for Quality Online Learning
- Knowledge of and experience with a variety of state content standards.
- Ability to multitask with high attention to detail and strong organizational skills
- Excellent time management skills including the ability to handle multiple tasks and meet deadlines consistently
- Strong work ethic with a high level of professionalism
- Ability to work independently and as part of a team in a fast-moving virtual work environment
- Strong communication and interpersonal skills
Preferred Qualifications
- Background in quality assurance for online learning
- Experience in the application of the QM Rubric to online course design
- Experience as a QM Course Reviewer
- Fluent in Spanish
Technology Proficiencies
- Demonstrated proficiency with Microsoft Office Suite
- Video conferencing software Zoom
- Google applications
- Ability to learn proprietary database systems as well as other software packages as needed i.e.
Alfresco.
Additional Information
QM operates a virtual office and this will be a remote home-based position. Applicants must reside permanently in one of the following states to be considered for this position: CT FL IL IN KS KY MD MI MO NC NH NM NV OH OR PA SC TN TX or WA. Candidates outside of these states need not apply. You should also have access to reliable high-speed internet.
This full-time remote position is At-Will with a salary of $66636 annually based off of a 40-hour work week minimum paid in biweekly increments. This position is eligible to participate in QMs competitive benefits package including medical dental vision life long-term disability 401(k) 12 paid holidays paid vacation and paid sick leave.
Work Environment and Physical Demands
This job operates in a telecommuting and/or home office environment. The work in this role is conducted primarily through the use of computers or computer-based and internet technology as well as other office productivity machinery such as a computer printer. As such the job is largely sedentary and requires continual and sustained operation of a computer. The person in this position frequently communicates with peers colleagues and staff in both synchronous and asynchronous modalities. Must be able to exchange accurate information. This role requires occasional travel to conferences and meetings (about 5% ; 2 trips per year).
Regardless of physical location all QM employees are required to be available to attend the synchronous core schedule of Monday through Friday 10:00 am to 3:00 pm EST and participate in weekly staff meetings.
Required Experience:
Manager
Employment Type
Full-Time
