Lead (ITSM Process)
Lead (ITSM Process)
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Job Description
- Drive IT innovation by streamlining processes and enhancing user experience through smart technology solutions.
- Shape strategic IT outcomes by co-leading service management tools and delivering key ITIL processes at UWA.
- Full-time appointment on an ongoing basis.
- Base salary range: $134288 $142099p.a. plus 17% superannuation.
About the area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
About the opportunity
- Identify inefficiencies and design fit-for-purpose process solutions ensuring they are embedded and measurable.
- Engage users and leverage technology to deliver a positive and seamless service experience.
- Co-manage the Service Management toolset overseeing functionality commercial aspects and strategic growth while actively delivering key processes like Major Incident and Change.
About you
- Excellent written and verbal communication skills and ability to communicate with significant influence establish impactful stakeholder relationships and build engagement.
- Demonstrated leadership capability to lead a team (non-direct reports) and deliver strategic and operational advice to support Management.
- Excellent organisational skills with demonstrated ability to negotiate competing priorities whilst always remaining fully customer focused.
- Demonstrated ability to enforce policy and gain agreement and acceptance of process.
- Extensive experience working within the ITIL framework.
- Experience with ServiceNow platform desirable
Note: The successful candidate will be required to occasionally work after hours.
Position description: Lead (ITSM Process) -
To learn more about this opportunity please contact Samuel Thomas at
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Sunday 17 August 2025
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.
If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.
If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6-digit job reference number.
Employment Type
Full-Time
