Family Support Worker

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

We are currently seeking applications for the permanent part-time (52.5 hours per week) role of Childrens Contact Service (CCS) Family Support Worker located at our Ipswich venue.

The purpose of this role is to assist with the activities of the CCS program which helps facilitate contact arrangements supports children and their family members during changeovers or supervised visits and provides a safe and secure environment for the child/ren.

This is a highly rewarding role for a practitioner who is passionate about supporting the best interests of children while navigating complex family dynamics with empathy professionalism and care.

Additionally you will:

• Apply theoretical models of supportive human interaction developmental stages of children conflict resolution and other relevant frameworks when working with children and parents whilst maintaining child inclusive practice
• Undertake assessment and intake processes including parent interviews explanation of safety procedures and familiarisation visits for children
• Organise a safe and appropriate environment and activities for children that maximise parent/child interaction and engage children in an interesting calming and positive manner
• Evaluate the effectiveness of interventions for parents and children accessing CCS assess the future need of the family in managing the ongoing parental relationship and refer parents to appropriate services and programs as required.
  

About you

You are a calm confident and child-focused practitioner with a strong understanding of child development family conflict and trauma-informed care. You are passionate about creating safe spaces for children and families navigating challenging transitions.

Additionally you have:

• Have appropriate Bachelor degree in the social or behavioural sciences with studies in child development being essential.
• Have demonstrated experience working with children and their parents/carers and have theoretical knowledge of the issues regarding child development abuse and/or neglect; and
• Experience working with people in crisis and/or parents in conflict.
• Knowledge and ability to apply relevant legislation and regulations relating tofamilylaw and/or childrens contact issues is also required.
• Ability to work on weekends and evening shifts.
  
  

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $87000.00 to $102000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation.

Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role.

Applications can be submitted by clicking Apply Now.

Applications close Wednesday 27 August 2025.