This is a contract position through Alcor BPO.

Who we are

Are you passionate about innovating at the intersection of technology and personal security At Pindrop we recognize that the human voice is a unique personal identifier increasingly susceptible to sophisticated fraud including the threat of deepfakes. Were leading the way in developing cutting-edge authentication fraud prevention and deepfake detection. Our mission is to provide seamless and secure digital experiences safeguarding the most personal aspect of our identity: our voice. Here youll be part of a team driven by values of Innovation Customer Advocacy Excellence and Impact. Were not just creating a safer digital landscape by fortifying trust and integrity with those we serve were also building a dynamic supportive workplace where your contributions make a real difference.

Headquartered in Atlanta GA Pindrop is backed by world-class investors such as Andreessen-Horowitz IVP and CapitalG.

Pindrops Cloud Engineering teams work to make our infrastructure and core systems so good reliable automated monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system the Pindrop Cloud Engineering teams are where you need to be!

What youll do

• Design document build maintain optimize and support a wide array of Large-scale highly available multi-cloud infrastructure and services
• Own key components of our SaaS platform running on AWS and GCP cloud
• Manage optimize and evolve our observability infrastructure and processes.
• Analyze performanceusability and platform stability challenges and propose innovative solutions to solve them
• Identify bottlenecks manual or suboptimal processes and automate/code them into a highly reliable and reportable system
• Work on multiple assignments at once collaborate with the larger teams to establish and use best practices
• Mature our processes from ad-hoc to optimized and well-documented
• Improve scalability of various Cloud components to improve Cloud cost and stability.

Who you are

• You wear many different hats juggle multiple priorities context shift quickly and thrive in an environment where you dont have a strictly defined job definition
• You have the ability to understand software and cloud platforms from the ground up become a subject matter expert on it and have the ability to troubleshoot configure and repair the platform and share your findings
• You make relevant specific and high-value recommendations for the design or implementation of a platform. This includes automation features security manageability etc.
• You are very self-motivated and work with minimal supervision
• You see a problem own it solve it and do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You are not afraid to dig into technology youve never used before
• You take accountability do the things you say youll do under-promise and over-deliver
• You are resilient in the face of challenges change and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful excited to uncover innovative solutions and teach yourself something new when needed
• You are nimble and adaptable when priorities change and continue to see the forest through the trees

Your skill-set

• Experience in designing building and operating large-scale automated cloud services in multiple zones and regions in GCP and AWS
• Hands-on experience building and managing systems with Container Orchestration platforms like Kubernetes(GKE/EKS) and service mesh.
• Experience in designing implementing and maintaining the systems that monitor analyze and report on the health and performance of software applications and infrastructure
• Experience in implementing and optimizing standardized centralized logging pipelines to collect aggregate and store logs from various sources
• Experience in on-call management troubleshooting and system administration tasks.
• 5-7 years of experience in cloud platforms such as AWS GCP as DevOps and/or SRE roles
• Experience with Terraform PackerAnsible Helm Flux/ArgoCD Istio
• Scripting expertise preferably Python Bash and/or TypeScript
• Strong hands on experience various CI/CD toolset and internal services that you will help manage: Github/GH Actions Jenkins JFrog VMWare Prometheus Grafana etc
• PostgreSQL MySQL or similar DB experience in both building highly available systems as well as writing complex queries and debugging
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience is a plus

Whats in it for you

As a Pindropper you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. Were a passionate group committed to excellence - but that doesnt stop us from enjoying the journey as a team with chess and poker tournaments catered lunches and happy hours wellness programming and more. Because we take our jobs seriously we add in time for rest with Unlimited PTO Focus Thursday and Company-wide Rest Days.

Within 30 days youll

• Be introduced to your team colleagues added to any standing meetings such as 1:1s standups weekly touchpoints.
• Be onboarded accounts created access verified
• Begin getting familiar with our different products services workflows deployments and environments.
• Understand expectations for the team and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 60 days youll

• Understand expectations for the team and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 90 days youll

• Have an intermediate level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the teams architectural methodology.

What we offer

As a part of Pindrop youll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Heres a snapshot of the benefits we offer:

• Competitive compensation including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture

What we live by

At Pindrop our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world and the way people safely engage and interact with technology. As first principle thinkers we challenge standards take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
  
  
• Evangelical Customers for Life - We delight inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers and our customers become our champions creating a universal commitment to one another.
  
  
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
  
  
• Win as a Company - Every time we win we win as a company. Every time we lose we lose as a company. We break down silos support one another embrace diversity and celebrate our successes. We are better together.
  
  
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication passion and uncompromising integrity creating a safer more secure world.

Not sure if this is you

We want a diverse global team with a broad range of experience and perspectives. If this job sounds great but youre not sure if you qualify apply anyway! We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race color age religion sex gender gender identity or expression sexual orientation national origin genetic information disability marital and/or veteran status.