Software Application Support Engineer, Retail Engineering
Software Application Support Engineer, Retail Engineering
Posted on :
02-08-2025
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1 Vacancy
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Job Description
As a member of the support engineering team you will take an active role in the definition and evolution of standard practices and with engineering teams to prioritize and fix production non-standard hours to support your teams with ongoing incident mitigation which may occur at any time/day of the on-call rotation with other team members to support apps and services in knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert incidents based on the impact devise and implement mitigation steps to unblock the business. Conduct RCA log defects and partner with engineering team for prioritization. Automation maintain support documentation and debug sophisticated production issues.
- 3 years of software engineering experience in a large-scale environment of which at least 2 years focused on Application Support Engineering.
- Bachelors of Science degree and equivalent experience or higher in CS or related field.
- Coding knowledge in Java Scala and frameworks related to Java.
- Good understanding of SQL.
- Skills and experience in monitoring alerting fault analysis and automation.
- Analytical problem solver who thrives with data collection analysis and strategic decision-making based on quantitative results.
- Strong problem-solving and critical thinking skills to tackle sophisticated problems with innovative solutions. Experience in RCA of technical issues.
- Strong teammate who furthers collaboration; Excellent communication skills.
- Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
- Good knowledge of RDBMS PL/SQL and NoSQL Unix Shell Scripting.
- Working experience on cloud infra like AWS.
- Experience with one or more - Splunk supervising tools APM & observability.
- Support experience with eCommerce platform is a plus.
- Exposure to Incident and Problem Management processes is a plus.
Employment Type
Full Time
Key Skills
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