Complex Director of Sales Casa Marina Key West Curio and The Reach Curio by Hilton
Complex Director of Sales Casa Marina Key West Curio and The Reach Curio by Hilton
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Job Description
Lead the Tide Elevate Two Iconic Key West Resorts
Join the leadership team at Casa Marina Key West and The Reach Key West both part of Hiltons Curio Collection as our Director of Sales. Following a recent brand repositioning Casa Marina has emerged as a refreshed icon of coastal luxury while The Reach offers an intimate boutique-style experience with Key Wests only natural sand beach. This role is ideal for a strategic and creative leader with a passion for storytelling team development and driving revenue across leisure group and lifestyle segments.
A Director of Sales is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world-class culture to attract and retain the very best talent across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people process and performance together to create a winning formula.
Hiltons Commercial Services organization is comprised of team members driving our sales revenue marketing catering and events management call centers and analytics functions. These functions are the core of Hiltons commercial engine and are essential to Hiltons ability to drive profitable growth.
What will I be doing
The primary responsibilities of this position are to lead the group transient and catering (where applicable) sales team at your hotel/complex and deploy business strategies that are creative dynamic and impactful towards achieving your hotels annual budget and crossover targets.
As the Director of Sales you will be responsible for overseeing commercial strategies for your sales team. Your goal is to improve the performance of the sales team by connecting strategy and business processes. Business processes should be designed to impact revenue streams including Rooms Catering and Events. Key deliverables for this role are to set deployment team composition and provide a cadence of activities that are a predictive and prescriptive approach to drive performance.
In this role you should possess strong leadership communication and networking skills. You will facilitate the delivery of the Americas Commercial Operating Model pertaining to rooms (and banquets) sales.
Strategy:
- Contribute to the hotels Annual Multi-Year Strategic Intentions and Commercial Strategy in partnership with the hotel commercial leadership team and regional sales revenue and marketing support
- Directly accountable for setting the strategy and delivery of hotels sales targets including Direct Selling Revenue Streams including group rooms banquets catering business transient and leisure transient
- Work with Hotels Commercial Leadership to ensure that Business Review Guidelines (current to 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share
- Strategically align sales activities and outcomes with established optimal mix contribute to the accuracy of revenue forecasts while executing strategies for different demand periods and the retail and group pricing targets established
- Understand and contribute to the maximization of profits in line with GOP and EBITDA targets
- Operate within departmental expense budget and forecasts
- In collaboration with hotels commercial leaders contribute to the development of knowledge of all competitor and market activity
Leadership:
- Lead daily and weekly business review and sales strategy meetings
- Manage and execute monthly quarterly and annual APEX performance process with eligible sales team members
- In collaboration with DOSM contribute to the commercial strategy plan pertaining to sales socialize and amend plan on a consistent basis
- Development and oversight of hotels sales site visit strategies and approach
- Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
- Responsible for recruiting and retention of all sales roles
- Lead engage and develop sales team members including ongoing performance development and Career Development Plans
- Conduct performance reviews for all direct reports and provide feedback for dotted line reports including but not limited to:
- Group Sales
- Business Transient Sales
- Leisure Sales
- Catering Sales
- Contract/PERM Sales
- Group Sales
- Facilitate and lead in a culture that is aligned with Hiltons DEI and ESG enterprise goals
Ownership Customer and Stakeholder Relations:
- Contribute to performance and commercial activity reporting for hotels (i.e. performance status communication and response plans)
- Liaise with Hilton Worldwide Sales towards demand and conversion generation
- Build strong relationships with CVB and 3rd party travel partners
- High level of engagement with customers from all sales segments including:
- Support of teams site visits and pre-convention meetings
- Support of sales managers sales travel into market
- Support of teams site visits and pre-convention meetings
What are we looking for
To fulfill this role successfully you should demonstrate the following minimum qualifications:
- Minimum Education: Bachelors Degree preferred
- Minimum Years of Experience:Three(3) or more years in hospitality sales & marketing leadership preferred
- Minimum Years of Experience: Three (3) years cross-functional experience in hotel management or related industry experience preferred
- Ability to work on property - non remote position
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Additional/advanced degree coursework in business administration marketing and communications
- Adaptable experience with business strategy business planning and business plan development
- Ability to speak multiple languages
- Multiple Brand experience
- Proficiency in Delphi FDC preferred
- Additional/advanced degree coursework in business administration marketing and communications
- Adaptable experience with business strategy business planning and business plan development.
- Ability to speak multiple languages
- Multiple Brand experience
- Proficiency in Delphi FDC preferred
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits.
- Medical Insurance Coverage Options for you and your family. Able to enroll after 90 days of employment
- Vision dental life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary meals in the cafeteria while on shift
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
