Director of Training
Director of Training
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose: To guide Management and Team Members while supporting the restaurant through a strong understanding of Chick-fil-A Critical Success Factors overall Restaurant Systems/Processes and Pathway Expectations. To execute the Mission and Vision set out by the operator on a strategic level. To consistently protect and cultivate the culture of the business through strong communication and trust getting results through people.
Job Responsibilities:
(Not an exhaustive list)
Talent
Develop recruit and invest in high-potential Team Members to take the first step to Leadership by joining the Training Team. Partner with Ops Directors to ensure Team Member skills are sufficient for operational excellence across all dayparts.
Accountable for the health and development of the Training Team.
Always coaching and correcting team members on the standards and procedures for Food Safety and ensuring restaurant compliance to EcoSure AHA and Pathway requirements.
Uses critical thinking to cast vision combine practical leadership creating a culture of innovation.
Accountability Adhere strictly to all policies and protocols of CFA Eldorado & Ridge. Coach and document all behavioral or performance issues in VSBL while leading shifts.
Always modeling a servant heart attitude by being willing to put others before him/herself. Execute all restaurant responsibilities with excellence.
Never considered a spectator and always willing to have personal input into organization.
Be proactive in executing operations on each shift coaching the team in the moment and providing accountability for areas of improvement.
Partnering with Director of HR and the Ops Directors within the hiring process
Identify and communicate Training Team Capacity monthly.
Ensure all New Hires complete Orientation new hire training and their 90-day review.
Proactively documenting disciplinary issues & coaching conversations with Leaders and Team Members appropriately to ultimately support Sr. Director of HR in reducing legal risk.
Leadership Development
Ultimately Ownership of Leadership Development is shared by all Directors.
The Training Director is responsible for owning all Training Team Member development as well as assisting the Ops Directors with Team Member and mid-level leaders training and development when needed.
Conduct reoccurring coaching sessions with all Training Team Members ensuring:
Each Trainer has a development plan in place and understands what is needed to achieve their next step. Then follow up on their development goals.
Each Trainer is adhering to necessary operational hard skills culture expectations & processes.
Utilize the development time to identify opportunity areas and areas of success.
Set action plans for Leadership and set follow up meetings.
Conduct quarterly audits for all Training Team Processes and responsibilities.
Sit in on weekly Leadership meetings prepared and ready to add value to the discussion.
Host various Leadership Training Classes as needed.
System Development
Training & Scheduling
Partner with the scheduling team to ensure a balance between Training hours and Productivity metrics while understanding the return.
Further innovate Training scheduling and analyze the system for efficiency.
Host Orientation weekly or as needed and ensure training schedule is completed weekly.
Visuals & Dashboards
Create or uphold organization of each station by ensuring that a schematic is in use for each section and Training Resources are posted nearby.
Updating the Position Excellence Cards (a system for ensuring each restaurant position has a positional expectation card clearly posted and up to date) to meet visual Brand identity standards.
Food Safety
Partner with Ops Directors to ensuring Food Safety Systems and Processes are created enforced and updated consistently.
Performing Monthly audit of Daily Safe Critical manager assessments and Mock Food Safety Audits to identify training needs.
Restaurant Storage Cleanliness & Organization
Ensure cleaning and organizing is happening on a daily weekly monthly and quarterly basis.
Hold all Restaurant Leaders accountable to systems across all dayparts for cleanliness & organization standards.
Regularly inspect restaurant signage to ensure adherence to Brand Guardrails.
Gap Analysis & Strategic Planning
Weekly audit & gap analysis of specific Analytics Hub reporting relative to restaurant training and performance.
Weekly audit & gap analysis of Customer Experience Monitor metrics compared to monthly and quarterly business goals.
Conducting quarterly & annual Director Strategic Planning and consistently evaluate your LAP to ensure alignment with our shared organizational goals.
Plan Quarterly Team Wide Meetings to provide insight surrounding restaurant goals and performance.
Participating in Director Team Annual Strategic Planning Meetings assisting with facilitation when needed.
Director Team Responsibilities
In operations as the business demands spending time shoulder to shoulder with Restaurant Leadership.
Ensures there are systems in place that provide accountability and drive improvements within the team.
Ensure Customer Cares Priority 1 submissions are acknowledged and responded to within 24 hours.
Assist Director team with responding to any security fire or temperature management calls.
Ensures team is consistently following the Safety Policies outlines in the Employee Handbook.
Ensures Managers Coordinators & Team Leads are adhering to Chick-fil-As quality systems daily.
Ensures Managers Coordinators & Team Leads are adhering to the Operators expectations of The Nine daily.
Call out changes needed with digital checklist systems based on key learnings from customer feedback and insight.
Proactively partnering with Leadership and CFA Inc to address all equipment or facility repairs needed.
Following up with vendors to ensure quality of services provided pertaining to equipment or facility repairs.
Provides detailed information and organization of quarterly Chick-fil-A rollouts to restaurant Leadership.
Required Experience:
Director
Employment Type
Full-Time
