Customer Technical Service Engineer
Customer Technical Service Engineer
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$ 164000 - 164000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.
Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
As a valued member of the CTS Team this engineer will be the primary point of contact within the PW4000 and PW2000 Hot section and controls Module CIPTs the MRO shop and the Airline Customer.
What You Will Do:
The CTS Engineer will ensure customer issues field service events and inquiries are appropriately assigned and worked in an agreed upon priority to achieve timely response.
Secure required resources within the CIPT and other engineering functional groups as necessary. Typical associated tasks include but not limited to the following;
As Member of the CIPT the CTS Engineer will be the focal for establishing and managing part/component maintenance strategies for supporting aftermarket overhaul objectives such as Limit Creation and Extensions Repairs Generation/Revision
Design Iterations As they relate to solving an overhaul issue
Spares and Asset Reallocation
Engine Manual Clarification/Revisions
Develop & implement aftermarket plan for critical material plan. Develop aftermarket strategy in synergy with Engineering Changes.
Support Engineering Enable Aftermarket: Technology / Cost. Facilitate and Process Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for limit extensions one time concessions and Manual limit updates.
Develop response and or action plan to resolve MRO issues reported to CTS via the EagleNet communication tool from Field Representatives or other means.
Coordinate with Engineering functional groups for development of new maintenance criteria / inspections in support of the MRO shop and flying fleet.
Support the development of hardware retrofit and associated industrial hardware plans to ensure support of MRO work scope and schedule.
This assignment offers interesting and exciting insight to the Airline operations Engine shop activity.
Job requires flexibility and adaptability to changing requirements and ability to multi task across several engine disciplines and across several OCE engine models
Qualifications You Must Have:
Bachelors Degree in Engineering or equivalent background.
5 years of engine test design project overhaul and/or repair engineering experience or equivalent experience or 3 years with an advance degree.
US Citizenship is required as only U.S. citizens are authorized to access information under this program/contract
Qualifications We Prefer:
On the job training and familiarization can be considered for favorable candidates.
General knowledge of gas turbine engines control systems nacelle and experience with airline customers or airframers is also favorable.
We value excellent written and verbal communication skills as well as good interpersonal and team player qualities
What We Offer:
Relocation Package
Benefits
Learn More & Apply Now!
What Is My Role Type: In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment. This role is:
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
