Team Leader Customer Experience
Team Leader Customer Experience
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Job Description
Lead exceptional customer service and sales operations across two modern recreation centres
Full-time permanent role Based at Rhodes Recreation Centre or Concord Oval Recreation Centre and Five Dock Leisure Centre
Join a dynamic community-minded and customer-focused team
The City of Canada Bay is a thriving colourful community surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands cycle paths and walkways. City of Canada Bay Councils values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.
About the role
Were seeking an experienced and energetic Customer Experience Team Leader to lead front desk operations and service excellence across the Rhodes Recreation Centre or Concord Recreation Centre and Five Dock Leisure Centre.
In this full-time permanent position youll play a pivotal leadership role in delivering seamless high-quality customer experiences and driving member sales and retention. You will be responsible for managing a team of nine overseeing customer touchpoints and ensuring every visitor feels welcomed and valued.
Key responsibilities include:
Leading the daily operations of front desk teams
Managing team rosters timesheets and training
Monitoring service quality customer feedback and internal audits
Driving customer experience initiatives and innovation
Coordinating marketing materials and contributing to social media content
Supporting direct debit systems point-of-sale processes and cash handling
Fostering a positive proactive and customer-centric team culture
About you
Youre a confident leader with a passion for customer service and a flair for problem-solving and people management. You bring energy structure and professionalism and are motivated by helping teams grow and thrive in a fast-paced community-facing environment.
To succeed in this role youll need:
Proven experience in customer experience or front desk operational management
Strong leadership team supervision and communication skills
Familiarity with CRM systems and customer data insights
Proficiency in reporting analysis and service improvement planning
A proactive empathetic and adaptable approach to service delivery
- Working with Children Check or willingness to obtain
Whats on offer
We are offering an attractive total remuneration package based on $86495.43 to $99469.75 plus superannuation and access to Councils comprehensive employee benefits.
The City of Canada Bay also offers:
A supportive community-focused workplace culture
Rostered Days Off (9-day fortnight)
Flexible work arrangements where applicable
Ongoing training leadership development and career progression
Health and wellbeing programs including Fitness Passport and flu vaccinations
Want to know more
Further information regarding the requirements of this role can be found in thePosition Description here or for a confidential discussion please contact Kristy McDonald Acting Operations Coordinator on or.
Learn more about working at City of Canada Bay Council:
Watch the video
How to apply
Candidates MUST apply online by completing the form below.
Applications close 11:30pm 12 August 2025 and will not be accepted through any other medium.
If you have any accessibility requirements please contact Grace Aberin on or email to discuss.
The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and is committed to a safe workplace.
We are an Equal Employment Opportunity Employer committed to maintaining and supporting a diverse respectful and inclusive workplace. We welcome applications from all community groups and ages including Aboriginal and Torres Strait Islander people LGBTIQA individuals people with disabilities and culturally diverse backgrounds.
Formal offers of employment are subject to standard pre-employment checks including medical and other background checks.
Employment Type
Full Time
