A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!

Job Description

A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality for our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sounds sweet. Then come join us!

In the UK we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position:Store Manager
Location: Manchester
Job Type:Full Time Permanent

What youll do

As Store Manager a lot of responsibility will rest on your shoulders. Youll lead the charge in every aspect of your stores day-to-day operations and plans for future success and youll be the one person ultimately accountable for setting the standard for amazing customer experiences top-notch employee performance and budget-beating sales.

This is a job for someone who loves people cares about making the world a better place and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. Youll be a mentor a leader and an inspirationand youll do it all while having a whole lot of fun. Your goal is to run not only a successful shop but a shop thats awesome for your community your customers and your employees. You will have the opportunity to change peoples lives.

Your key responsibilities will include:

Financial Performance

• Actively work on the sales floor interacting with customers and employees to achieve the store sales goals.
• Will be one of the top two (2) salespeople in the store. Lead all staff in world-class customer serviceto deliver on all financial goals of the organization.
• Participate in the annual budgeting process quarterly/monthly financial review meetings as needed and other meetings as necessary for the financial health of the business.

High Performance Staff

• Organise implement and validate staff training. Training will include but not be limited to sales merchandising Daily Task List Ascend POS Ascend Analytics and product training.
• Validate training through a variety of methods including active role-playing Trek University secret shop reviews and direct observation.
• Will conduct a bi-weekly leadership meeting with Service Lead Sales Lead & Inventory lead to review prior 2-week performance as well as future planning.

Store Merchandising and Operations

• Participate in the merchandising of the store to ensure professional accessible and inviting shopping experience.
• Merchandising includes but is not limited to sorting straightening fixture arrangement and feature displays.
• Monitoring store supplies and ordering/purchasing as needed.
• Responsible for exporting dailyfiles into QuickBooks weekly.

Human Resources

• Actively participate in all facets of human resources and staffing within the store. This includes interviewing potential employees completing new-hire paperwork scheduling and disciplinary matters.

Miscellaneous Duties

• Perform other duties as prescribed by management as needed

What youll bring to the team

• Self-motivation a positive team-focused mentality plus a willingness to pitch in on any task
• Fantastic hospitalitya warm approachable manner great listening skills and a drive to help in any way you caneven on the toughest busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Learn the proper Point of Sale practices that relate to bicycle building.
• Work directly with Service Managers to develop quality bicycle builds and expectations.
• Efficiently complete daily work schedules and tasks.

If you dont meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year plus bank holidays
• Discounted employee purchase scheme on bikes parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos Argos Sainsburys M&S John Lewis Ikea Tui Easy Jet and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!