Product Manager Machine Learning - Kraken Utilities
Product Manager Machine Learning - Kraken Utilities
Posted on :
01-08-2025
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1 Vacancy
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Job Description
Help us use technology to make a big green dent in the universe!
Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.
Kraken Utilities
Our tech platform Kraken is already licensed to support 55 million customer accounts globally and we aim to serve 100 million by 2027. Kraken is the most AI-driven innovative forward-thinking platform for energy management. From optimising resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications.
Were now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect design and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).
The Kraken Utilities team is in a very exciting growth phase and has already signed 5 clients; Severn Trent Leep Portsmouth Water TalkTalk and Cuckoo. We are currently 120 people (engineers product implementation strategy) along with 1800 people in the overall Kraken world.
About the Opportunity
Our Technology Team has grown extremely quickly as a result tripling in size within the last 18 months. With this rapid growth we are looking for proactive Product Managers to join our team and work with our developers ensuring what they do has the highest impact for our customers.
Other organisations have product owners project leads and scrum masters but we like to be organic and self-organising so youll gain experience doing all of the above.
Youll need to be a self-starter: someone who sees a problem and cant help but want to fix it! Youll be well organised working methodically and clearly to ensure projects go from inception to completion.
We put the customer first wherever we are in the business and work empathetically with one another to deliver the best possible outcomes.. We need someone able to work across multiple teams and ensure our developers are working optimally towards our unified goal.
Our ML team consists of ML front-end and back-end engineers so that we can rapidly prototype and get innovative tools in use at breakneck speed.
What we do: build the most AI-driven innovative forward-thinking platform for energy management. From optimising resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.
Were revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness we believe Kraken is not just the best solution for businesses but also a powerful tool in addressing the climate crisis.
Were seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken delivering an industry-leading experience for our clients.
Weve had great success in using AI to bring better service to customers but its just the beginning: were redefining the way that customer service works from the ground up. Youll bring the next generation of AI-powered features to customer service at Kraken redefining clients businesses and bringing better faster service to end customers.
What youll do:
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
- Use your deep understanding of our AI products to identify and resolve issues whilst leveraging existing and new technologies to drive improvement
- Gain a deep understanding of GenAI and how to use it in real products that deliver real value
- Work closely with the software engineering teams design team and Client Delivery Leads to define the product vision and strategy.
- Gather consolidate and break down stakeholder requirements into actionable incremental tasks.
- Support the engineering teams to develop product features.
- Develop relationships with AI product specialists within Kraken Technologies and some client organisations.
- Proactively manage dependencies and foster cross-team collaboration with a primary focus on UK timezone.
- Continuously identify ways to improve visibility remove blockers and accelerate development.
What youll have:
- Proven experience leading large complex products with multiple stakeholders and diverse user needs
- Keen interest in GenAI and using it to build innovative transformative and trustworthy products
- To be able to work in an ambiguous dynamic environment and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus.
- Strong team player with the ability to work effectively with global teams.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills with the ability to balance competing demands and influence decision-making at all levels of the organisation
Why youll love it here:
- Wondering what the salary for this role is Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Kraken - whats more important to us is finding the right Kraken-fit!
- Kraken has an unique culture. An organisation where people learn decide and build quicker. Where people work with autonomy alongside a wide range of amazing co-owners on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Kraken Employee Benefits
We will need someone who can come to our London office in Oxford Circus 2 days a week.
Were very excited to be growing our team. Were looking for skills and experience to help shape and define the future of not only our team but the wider business at a global scale. If youre reading this and grinning please apply! There are huge challenges to tackle and we need amazing people who are keen to get stuck in.
Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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