international calling ( work from home)
international calling ( work from home)
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
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telecaller also known as a telemarketer or phone sales representative is responsible for communicating with customers or potential clients over the phone to promote products or services gather information or provide support. This role involves both making outbound calls to generate leads and handling inbound calls to address customer inquiries or resolve issues. Telecallers play a crucial role in establishing and maintaining a positive relationship between a business and its customers.
Key Responsibilities:
Outbound Calling:
Making a high volume of calls to potential customers to introduce products or services explain their features and benefits and persuade them to make a purchase or schedule an appointment.
Inbound Call Handling:
Addressing customer inquiries concerns and complaints providing solutions and support and resolving issues efficiently and professionally.
Lead Generation and Follow-up:
Identifying potential leads through various methods and following up with them to convert interest into sales or appointments.
Customer Relationship Management (CRM):
Maintaining accurate records of customer interactions updating customer information and ensuring seamless communication and follow-up.
Product Knowledge:
Staying up-to-date on product features benefits pricing and any relevant information to effectively communicate with customers.
Sales and Target Achievement:
Meeting daily or weekly call targets achieving sales quotas and contributing to the overall revenue generation of the company.
Feedback Collection:
Gathering feedback from customers regarding products services or the overall customer experience to help improve the business.
Problem-Solving:
Addressing customer issues and concerns effectively finding solutions and ensuring customer satisfaction.
Required Skills:
Excellent Communication Skills:
Effective verbal communication active listening and clear articulation of information.
Persuasion and Negotiation:
Ability to influence customers handle objections and close sales effectively.
Active Listening:
Paying close attention to customer needs and concerns to understand their requirements and provide appropriate solutions.
Problem-Solving:
Identifying and resolving customer issues efficiently and effectively.
Customer Relationship Management (CRM):
Maintaining accurate records and ensuring seamless communication.
Adaptability and Flexibility:
Ability to adapt to different customer personalities situations and changing business needs.
Resilience and Persistence:
Maintaining a positive attitude and perseverance in the face of customer objections and rejections.
Time Management and Organization:
Effectively managing time prioritizing tasks and maintaining accurate records.
Employment Type
Full Time
Key Skills
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