Patient Family Relations Specialist, Primary & Specialty Care
Patient Family Relations Specialist, Primary & Specialty Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 54308 - 78904
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
While not clinical this role is deeply engaged in direct patient and family interactions that support care quality experience and advocacy.
This is a hybrid roleprimarily remotewith occasional travel required for on-site visits to varied primary and specialty offices throughout MA or NH to meet with patients families and staff or to attend meetings and project-related activities.
Must be willing to travel.
Job Summary
Key ResponsibilitiesServe as a primary contact for patients and families regarding inquiries concerns and service recovery.
Provide emotional support and guidance during difficult or complex care experiences.
Advocate for patients rights and ensure their voices are heard in care decisions.
Mediate and resolve complaints promptly and empathetically.
Gather and analyze feedback to identify patterns and recommend improvements.
Educate patients and families on hospital policies resources and care processes.
Maintain accurate and confidential records of patient interactions.
Ensure compliance with all relevant patient rights and privacy regulations.
Qualifications
- Bachelors Degree in Healthcare Management Social Work or a related field is required
- Minimum of 23 years of experience in patient relations or advocacy in a healthcare setting
- Strong working knowledge of patient rights healthcare standards and service recovery practices
- Outstanding communication problem-solving and conflict resolution skills
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$54308.80 - $78904.80/AnnualGrade
6EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
