Product Manager - MyCTI
Product Manager - MyCTI
Posted on :
01-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-08-2025
Job Description
Audio Visual Project Manager
CTI has been a leading audiovisual provider for over 36 years. Since we began in 1988 our mission has been simple: to provide a fantastic customer experience.
At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients who seek quality high-end AV and Conference Solutions.
So what are we looking for
We are looking for a Product Manager covering MyCTIfor our Corporate officewhose attitude skills and work ethic will embody our mission to provide a
CTI has been a leading audiovisual provider for over 36 years. Since we began in 1988 our mission has been simple: to provide a fantastic customer experience.
At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients who seek quality high-end AV and Conference Solutions.
So what are we looking for
We are looking for a Product Manager covering MyCTIfor our Corporate officewhose attitude skills and work ethic will embody our mission to provide a
fantastic customer experience. We take pride in our employees who are known in the industry as customer-focused problem-solvers who can get the job done.The Product Manager for MyCTI will play a pivotal role in the development and strategy of our customer-facing portal to ensure a positive customer experience. This role is tasked with confirming that MyCTI delivers clear measurable value to our customers and that internal teamsincluding sales service delivery and DevOpsare fully aligned to support this value. The Product Manager will work directly with the VP of Service Operations to shape and execute strategic goals define and implement MyCTI product definition and work closely with internal and external customers to ensure successful adoption of MyCTI.
What are your responsibilities
Customer Value Definition & Validation:
Collaborate with the VP of Service Operations (and others) to develop strategies to clearly define the value that MyCTI provides to our customers. Engage key customers through Quarterly Experience Reviews (QERs) and direct conversations to validate current value propositions and identify new areas where MyCTI can deliver additional value. Document these findings and ensure they are clearly communicated to internal teams (service sales and developers).
Collaborate with the VP of Service Operations (and others) to develop strategies to clearly define the value that MyCTI provides to our customers. Engage key customers through Quarterly Experience Reviews (QERs) and direct conversations to validate current value propositions and identify new areas where MyCTI can deliver additional value. Document these findings and ensure they are clearly communicated to internal teams (service sales and developers).
Sales Enablement:
Orchestrate an internal education campaign of MyCTI partnering with the sales team and sales leadership to ensure 100% familiarity with the products value key differentiators and resources available to support the sales process. Equip the sales team with the tools and knowledge they need to increase activation rates.
Orchestrate an internal education campaign of MyCTI partnering with the sales team and sales leadership to ensure 100% familiarity with the products value key differentiators and resources available to support the sales process. Equip the sales team with the tools and knowledge they need to increase activation rates.
Cross-functional Alignment:
Act as the bridge between sales service delivery and development teams to ensure the MyCTI platform is delivering value across all functions. Collaborate with the DevOps team to ensure technical enhancements are aligned with customer feedback and internal priorities.
Act as the bridge between sales service delivery and development teams to ensure the MyCTI platform is delivering value across all functions. Collaborate with the DevOps team to ensure technical enhancements are aligned with customer feedback and internal priorities.
Customer Engagement:
Engage with key customers to explore opportunities for enhancing MyCTIs value and build strong relationships with strategic clients. Work closely with the service delivery team to act on insights gathered from QERs.
Engage with key customers to explore opportunities for enhancing MyCTIs value and build strong relationships with strategic clients. Work closely with the service delivery team to act on insights gathered from QERs.
Activation Management:
Drive increased activation rates of MyCTI on new projects ensuring that the platform is utilized effectively by all customers.
Drive increased activation rates of MyCTI on new projects ensuring that the platform is utilized effectively by all customers.
Key Performance Indicators (KPIs):
- Activation Rate:Increase MyCTI activation on all new projects to ensure its utilized across the majority of eligible systems.
- Usage:Improve the ssage of MyCTI turning users into long-term customers.
- Sales Team Readiness:Achieve 100% sales team familiarity with MyCTIs value proposition and differentiation in the market.
- Product Differentiation:Ensure that MyCTI is clearly positioned as a differentiator for CTI within the broader competitive landscape.
- Customer Feedback:Support actionable improvements based on feedback gathered during QERs and direct customer engagements.
Will you fit in
-Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for.
-You can work independently with minimal guidance but arent afraid to ask the right questions when you need help.
-You have strong verbal and written communication skills and can be the face of our company to our clients.
Ideal Candidate Profile
Experience:5 years of product management experience ideally within the technology or managed services industry. Familiarity with customer portals ticketing systems remote monitoring and management tools.
Leadership:Proven ability to lead cross-functional teams and execute strategic initiatives. Experience working closely with sales teams and facilitating internal product launches is highly desirable.
Customer-Focused:Strong understanding of customer needs and ability to translate customer feedback into product improvements and strategic direction.
Communication Skills:Excellent communicator able to distill complex ideas into clear concise messaging for both internal teams and customers.
Strategic Thinker:Ability to work closely with senior leadership to craft and execute a long-term product strategy while addressing immediate tactical needs.
Relevant Certifications:Certifications in Product Management such as Certified Scrum Product Owner (CSPO) are considered a plus
Whats in it for you
At CTI we know our companys success is directly correlated to the success of our employees. So its fitting that we thrive on and encourage employee growth both professionally and personally.
Our competitive compensation package includes:
-A competitive base salary (DOE)
-Employer-matched medical and dental insurance (available after 60 days of employment)
-Employer matched 401K up to 3% (after 6 months of employment)
-Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
-A graduated PTO program all major holidays off as well as three floating holidays available upon your first day of employment
-Special gifts for significant life events such as marriage the birth of a child and buying a house.
-Cell phone reimbursement plan.
-Long and Short Term Disability 100% paid by CTI.
CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
Required Experience:
IC
Employment Type
Full Time
Key Skills
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