drjobs Customer Service Account Specialist | Manufacturing

Customer Service Account Specialist | Manufacturing

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1 Vacancy
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Job Location drjobs

Puyallup, WA - USA

Monthly Salary drjobs

$ 20 - 23

Vacancy

1 Vacancy

Job Description

Novo Building Products is an industry-leading manufacturer and distributor of mouldings stair parts doors and specialty building products. Novo Building Products family of companies includes Ornamental Decorative Millwork L.J. Smith Stair Systems Empire Moulding & Millwork Southwest Moulding & Millwork and Novo Direct.

Just as our products are used to build something new and inspire others to make living spaces more beautiful we endeavor to impact the people and communities we touch every day positively.

Pay Rate: $20-$23/hr

Position Summary

The Customer Service Representative will be responsible for following up on leads and calls potential new customers for the sales department. The CSR will contact customers review their needs and work to problem solve any issues that arise.

Essential Responsibilities

  • Provides quotes confirmations responds promptly and professionally to customer requests.
  • Setups new customer accounts.
  • Investigates and resolve customers order issues and concerns.
  • Enters order information in a timely and accurate fashion.
  • Develops and maintains expertise in an assigned specialty area to support departmental efforts.
  • Coordinates warehouse and shipping exceptions with various departments.
  • Collaborates with Territory Sales Representative in proper processing of credits/returns ensuring the paperwork is complete and that the credit/return is accurate.
  • Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.
  • Reports to Manager pricing and/or customer needs/special requests.
  • Provides input for catalogues and price lists.
  • Follows established procedures for placing customer orders servicing customers adhering to pricing guidelines and recommends changes when warranted to achieve overall company goals.

Basic Qualifications (Required)

  • A High School diploma or GED.
  • Proficiency in Outlook Word and Excel with a proven ability to manage programs and projects.
  • Exceptional data management and organizational skills and High degree of accuracy.
  • Excellent verbal and written communication skills including ability to effectively communicate with internal and external customers and courteous telephone manner.
  • Ability to work independently and to conduct assignments to completion within parameters of instructions given prescribed routines and standard accepted practices.
  • Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain
    excellent organizational skills.

Preferred Qualifications

  • Three or more years experience in a building material sales and service environment.
  • Basic understanding of the supply chain to the building materials industry.
  • Preferred industries include stair parts or associated millwork (i.e. molding doors or window suppliers).

Travel Requirements

  • Travel is primarily local during the business day.
  • Overnight travel may be required.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

  • While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms.

Why Work with Us

We offer competitive wages shift premiums and health benefits. Benefits include a clean work environment medical dental vision life insurance short-term disability long-term disability employee assistance program Paid Time Off (PTO) and 401k program with employer match.

We have a dynamic culture with our team members who are encouraged to contribute change grow and get rewarded accordingly. If youre passionate about contributing to a great team we would love to hear from you!

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment welcoming applicants from all backgrounds experiences and perspectives. As part of our hiring process candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.

For more information please visit our website at: Building Products is an Equal Employment Opportunity employer M/F/D/V

#novoeg


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Department / Functional Area

Customer Service

About Company

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