Specialty Pharmacy Pharmacist Call Center
Specialty Pharmacy Pharmacist Call Center
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1 Vacancy
Job Description
Overview
Specialist Pharmacy Pharmacist Call Center
Monday-Friday 9a-5p rotating call.
Full Time Benefits
This pharmacist position is located in a call center of the UnityPoint at Home Specialty Pharmacy where primary duties revolve around patient education for patients receiving therapy for complex rare and chronic conditions treated with expensive therapies. The pharmacist contacts patients by phone to educate assess monitor and plan care with patients to improve overall patient outcomes. Proactive contact with patients to determine patient understanding and engagement in their care and to nurture the relationship with the patient to perform therapy management duties in order to elicit a positive response and improve adherence to prescribed regimen.
Why UnityPoint Health
Why UnityPoint Health
Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.
- Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
Job Description:
Process Prescription Orders:Receive validate clarify and process prescription orders.
Gather Information:Collect necessary details for prescription processing including demographics insurance allergies medication history and diagnoses.
Documentation & Communication:Document and communicate medical information related to therapeutic appropriateness adherence issues drug utilization review side effects and potential interactions.
Knowledge Maintenance:Stay updated on specialty medications and clinical practices.
Customer Interaction:Handle incoming calls from patients providers and healthcare professionals providing answers or coordinating with appropriate services.
Medication Counseling:Conduct telephonic medication counseling and therapy management including education on proper administration and adherence monitoring.
Issue Resolution:Address side effect management adverse event reporting and dispensing or shipping errors.
Patient Management:Supervise the patient management program and coordinate care with available resources.
Relationship Building:Maintain positive relationships with referral sources and deliver exceptional patient and customer service.
Benefits Investigation:Initiate and follow up on benefits investigation and prior authorization to obtain payer approval.
Order Fulfillment:Verify medication supplies delivery method and ensure timely delivery with all necessary supplies.
Regulatory Compliance:Ensure documentation meets regulatory FDA REMS and accreditation requirements.
Knowledge of Regulations:Maintain knowledge of relevant regulations affecting patients and business operations.
On-Call Duties:Perform on-call and other duties as assigned by the manager.
Qualifications
Education:
Bachelors degree in Science or Pharm D. degree
Graduate of an accredited school of pharmacy.
Experience:
Strong interpersonal skills.
Strong problem solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word Excel) and operations.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines policies and procedures.
License(s)/Certification(s):
Current unrestricted license to practice pharmacy in the state where service is provided.
Mandatory Reporter: Child & Dependent Adult Abuse.
Knowledge/Skills/Abilities:
Microsoft Office (Outlook Word Excel PowerPoint OneNote)
Capable of working independently
Employment Type
Full-Time
