Resident Services Coordinator
Resident Services Coordinator
Posted on :
05-08-2025
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1 Vacancy
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
About PCRI
Portland Community Reinvestment Initiatives Inc. is a non-profit community development corporation with a mission to preserve expand and manage affordable housing in the City of Portland and provide access to and advocacy for services to our residents. With over 800 units of affordable housing PCRIs unique mix of single-family homes small multi-plexes and community apartments represents one of the last stable opportunities for low-income households to remain in their vibrant Portland neighborhoods. These homes and apartments are woven into the fabric of their neighborhoods and are a model for eliminating concentrations of poverty.
To accomplish PCRIs goal of addressing involuntary displacement PCRI established a displacement mitigation initiative Pathway 1000 with the sole purpose and intent of slowing and reversing the involuntary displacement of long-term residents previously forced to move from N/NE Portland and current residents at risk of displacement. Through the Pathway 1000 initiative PCRI aims to build and create at least 1000 homes in the next 10 years many of which will be available to purchase. The homes will be located throughout the city of Portland with the primary focus on the N/NE Portland neighborhoods where displaced families previously resided.
Position Summary:
The Resident Services Coordinator provides support to a diverse group of residents living in Multi-Family Community Apartment Building & other PCRI affordable housing sites. The Resident Services Coordinator will work with residents supportive housing case managers property managers and the Director of the Department to provide services to residents while promoting self-sufficiency. This position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination team building and group facilitation skills; and can thrive in a relatively independent environment working with a multidisciplinary team.
Essential Functions:
- Coordinate the day to day operation of the community room with the property management team.
- Work directly with residents to understand their and their familys needs and wants and work towards achieving their goals. Conduct on- site resident meetings and distribute surveys on an annual basis to ensure services provided meet resident needs.
- Facilitate and coordinate services programs and activities identified by residents.
- Provide opportunities for residents to learn new skills build community and promote self-sufficiency.
- Develop supportive relationships with residents and conduct outreach to encourage participation in resident programs.
- Establish connections with service providers and maintain community resource guide.
- Provide information assistance and referrals; advocate for residents when necessary.
- Coordinate social and educational activities (e.g. celebrations classes).
- Accurately prepare and maintain monthly activity reports as well as budgets program files and other documents as required.
- Create monthly newsletters and calendar of events and activities.
- Maintain relationships with property managers service providers and residents.
- Assist with recruiting and coordinating volunteers and vendors as needed.
- Attend department and company meetings trainings etc.
- Maintain resident confidentiality and mutually respectful relationships.
- Support PCRI organizational objectives and goals as directed.
- Additional duties as assigned by supervisor and Executive Director
Job Scope:
The Resident Services Coordinator reports to the Director of Housing Development. This full-time position at 40 hrs. per week; current hours are 8:30-5:00 Monday Friday. Occasional evening or weekend hours required. The Resident Services Coordinator will connect residents with needed services in the community in order to assist them in maintaining their housing and quality of life. This position also works to enhance the sense of community and pride at the organization.
Education and/or Experience:
- Bachelors degree or equivalent work experience in social science education psychology or relevant field preferred.
- Experience in facilitating and coordinating youth activities working with families & low-income residents.
- Experience with community outreach and organizing; experience working with diverse populations (particularly low-income communities and communities of color).
- Excellent communication public speaking and presentation skills.
- Proficient with Microsoft Office Suite.
- Knowledge of another language is a plus.
Preferred Qualifications:
- Strong organizational and communication skills
- Ability to maintain confidentiality
- Ability to utilize basic computer software (Office Suite Google HMIS Yardi etc.)
- Reliable transportation is required
- Bilingual preferred
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Certificates Licenses Registrations:
N/A.
Working Conditions:
This job operates in an office setting. This role routinely uses standard office equipment. Office hours are Monday through Friday 8:00am-4:30pm.
Compensation / Benefits:
Salary is commensurate with qualifications and experience. PCRI provides a generous benefits package that includes 10 days of paid Vacation after the completion of one year of employment that increase over time to 20 paid addition to paid vacation PCRIs annual benefits package includes 9 days of paid Sick Leave and 3 days of paid Personal Time Off 11 paid holidays employer-paid health coverage (medical dental vision) that requires a contribution for employee if dependents added to plan Long Term Disability Insurance 403(B) employer match contribution of up to 3% of employees annual salary. Voluntary benefits include: Life Insurance Short Term Disability insurance critical and accidental insurance.
You may have a review at 30 60 & 90 days but these reviews do not have compensation increases attached to them.
Work Environment / Company Values:
This is not a remote position and is an in the office setting. PCRI is a fast-paced highly engaged work environment. We strive to communicate effectively and respectfully within the context of varying beliefs behaviors orientations identities and cultural backgrounds. We actively seek opportunities for professional development for our staff and promote a willingness to change for continual improvement.
PCRI is an EEO employer committed to the inclusion of all people in our workplace and programs.
Undergoing and passing a pre-employment criminal background and drug test may be required.
PCRI employees work on site and do not have any remote capabilities. This is an onsite role without an option to be hybrid or remote.
Physical Requirements:
- Must be able to regularly walk up and down stairs up to 8 hours per day.
- Must have the ability to stoop twist reach and pull.
- Must be able to sit and/or stand for up to 8 hours a day.
- The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.
- Ability to lift up to 20 pounds unassisted.
- Ability to assist in physical set-up activities (e.g. setting up and rearranging folding tables and chairs etc.)
Reasonable Accommodations:
To perform this job successfully an individual must be able perform each essential function and the physical demands satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application Process:
Interested candidates should submit a resume and a cover letter addressing qualifications for the position via an online application system by mail to the attention of Human Resources PCRI 6329 NE Martin Luther King Jr. Blvd Portland Oregon 97211 by email at or fax to . This position is open until filled. Please note that only those candidates selected for an interview will be contacted.
Compensation: $25.00 - $27.00 per hour
For nearly 30 years Portland Community Reinvestment Initiatives Inc. (PCRI) has reinvested in Portlands neighborhoods preserved their diversity and provided tools to help low-income Portland families achieve stability and self-sufficiency.
From our original task of helping people who were unknowingly swindled out of their homes PCRI has come a long way. Still the challenges are constantas is our presence as an anchor of stable diverse and livable Portland neighborhoods.
With over 700 units of affordable housing PCRIs unique mix of single-family homes small multi-plexes and community apartments represents one of the last stable opportunities for low-income households to remain in their vibrant Portland neighborhoods. These homes and apartments are woven into the fabric of their neighborhoods and are a model for eliminating concentrations of poverty.
Our Mission: Preserve expand and manage affordable housing in the City of Portland and provide access to and advocacy for services for our residents.
Our Vision: Housing meets essential human needs. PCRIs vision is to provide affordable housing and associated services that achieve family stability self-sufficiency and resident wealth creation.
From our original task of helping people who were unknowingly swindled out of their homes PCRI has come a long way. Still the challenges are constantas is our presence as an anchor of stable diverse and livable Portland neighborhoods.
With over 700 units of affordable housing PCRIs unique mix of single-family homes small multi-plexes and community apartments represents one of the last stable opportunities for low-income households to remain in their vibrant Portland neighborhoods. These homes and apartments are woven into the fabric of their neighborhoods and are a model for eliminating concentrations of poverty.
Our Mission: Preserve expand and manage affordable housing in the City of Portland and provide access to and advocacy for services for our residents.
Our Vision: Housing meets essential human needs. PCRIs vision is to provide affordable housing and associated services that achieve family stability self-sufficiency and resident wealth creation.
Required Experience:
IC
Employment Type
Full-Time
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