Concierge

About the Role:

The Concierge at GO One Wheeling Town Center in Wheeling IL plays a pivotal role in enhancing the resident and visitor experience within our premier real estate development. This position serves as the primary point of contact for guests residents and tenants ensuring their needs are met promptly and professionally. The Concierge is responsible for providing personalized services facilitating communication between residents and management and coordinating various amenities and services to create a welcoming environment. By anticipating and addressing the diverse needs of the community the Concierge contributes significantly to tenant satisfaction and retention. Ultimately this role supports the overall reputation and smooth operation of the property by delivering exceptional customer service and operational support.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or hospitality roles.
• Strong communication and interpersonal skills.
• Basic computer proficiency including familiarity with email and scheduling software.
• Ability to work flexible hours including evenings weekends and holidays as required.

Preferred Qualifications:

• Experience working in real estate property management or a related field.
• Knowledge of local area amenities and services.
• Multilingual abilities to assist a diverse resident population.
• Certification in customer service or hospitality management.
• Familiarity with security protocols and emergency response procedures.

Responsibilities:

• Greet and assist residents visitors and vendors in a courteous and professional manner.
• Manage incoming communications including phone calls emails and in-person inquiries directing them appropriately.
• Coordinate and schedule maintenance requests package deliveries and amenity reservations.
• Maintain accurate records of guest visits service requests and daily activities.
• Collaborate with property management and security teams to ensure safety and compliance with community policies.
• Provide information about local services events and transportation options to residents and guests.
• Assist with administrative tasks such as filing data entry and preparing reports as needed.

Skills:

The Concierge utilizes strong communication skills daily to interact effectively with residents visitors and team members ensuring clear and courteous exchanges. Organizational skills are essential for managing multiple requests scheduling appointments and maintaining accurate records to support smooth operations. Problem-solving abilities enable the Concierge to address unexpected issues promptly and find solutions that enhance resident satisfaction. Technical skills including proficiency with property management software and basic computer applications facilitate efficient handling of administrative tasks. Additionally interpersonal skills foster a welcoming atmosphere helping to build positive relationships within the community and contribute to a high-quality living environment.

Equal Opportunity Employer