Business Process Analyst â Meter Reading Systems
Business Process Analyst â Meter Reading Systems
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Job Description
Your opportunity is here optimize workflows that power accuracy and reliability.
Location: Edmonton AB (Downtown)
What We Offer:
- Competitive compensation
- 15 days paid vacation
- 5 additional flex paid days off
- Full-time Monday to Friday (Hybrid)
- Employee share purchase plan
- Charitable donation matching
- Flexible benefits from first day of employment
- Company-matched defined contribution pension plan
- Comprehensive Employee & Family Wellness Program
- A culture based on caring integrity agility collaboration and safety
Why Work Here
Reliable meter data is the heartbeat of billing accuracy and customer this role youll work behind the scenes to improve the systems workflows and reporting that ensure our customers are billed accurately and efficiently every single time.
About the Role
As a Business Process Analyst in the Meter Reading Systems group youll take ownership of process improvement data workflow optimization and performance reporting. Your role will focus on analyzing and refining how we collect validate and manage meter data across the province.
This role is ideal for someone who thrives on process mapping data-driven insights and operational excellence.
What You Get to Do:
- Develop and optimize processes related to meter reading data capture exception management and system workflows
- Build and maintain KPI dashboards performance reports and audit-ready records
- Collaborate with field operations internal teams and external vendors
- Support the integration and enhancement of Smart Metering systems
- Facilitate process mapping sessions maintain SOPs and ensure documentation is current
- Participate in internal audits system updates and continuous improvement initiatives
What You Bring:
- Bachelors degree or diploma in Business Management Information Technology Education or equivalent combination of education and experience
- 25 years of experience in utility operations customer service process analysis or billing support
- Understanding of AUC regulations Albertas deregulated energy market and customer account processes (asset)
- Certifications such as CBAP PMI-PBI Change Management Root Cause or Train-the-Trainer are considered assets
- Proficiency in Microsoft Office 365 Salesforce Power BI iGrafx telephony systems and Customer Care & Billing platforms (asset)
- Strong communication analytical and problem-solving skills
We would like to thank everyone for their application; however only those being considered for an interview will be contacted.
ATCO Gas is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at. ATCO is proud to be an equal opportunity employer. Visit our website for more information.
ATCO is proud to be an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status veteran status sexual orientation gender identity or any other characteristic protected by our website for more information.
In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.
Required Experience:
IC
Employment Type
Full-Time
