Willow Specialty Pharmacy Analyst
Willow Specialty Pharmacy Analyst
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1 Vacancy
Job Description
Job Details
Do you want to work at one of the Top 100 Hospitals in the nation We are guided by our values of Love and Excellence and are passionate about delivering health not just health care. Come join us at ChristianaCare!
ChristianaCare with Hospitals in Wilmington and Newark DE as well as Elkton MD is one of the largest health care providers in the Mid-Atlantic Region. Named one of Americas Best Hospitals by U.S. News & World Report we have an excess of 1100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital Wilmington Hospital our Ambulatory Services and HomeHealth have all received ANCC Magnet Recognition.
ChristianaCare Offers:
- Medical Dental Vision Life Insurance etc.
- Two retirement planning offerings including 403(b) with company contributions.
- Generous paid time off with annual roll-over and opportunities to cash out.
- 12-week paid parental leave
- Tuition assistance
- Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services financial coaching fitness and wellness reimbursement and great discounts through several vendors for hotels rental cars theme parks shows sporting events movie tickets and much more!
Primary Function:
The Epic Willow Specialty Pharmacy Analyst is responsible for the design build configuration testing implementation and optimization of Epics Willow Specialty Pharmacy module. This role supports the unique workflows of specialty pharmacy services including patient enrollment therapy management refill coordination and accreditation tracking. The analyst collaborates with pharmacy clinical and IT stakeholders to ensure the system supports high-quality patient-centered care and meets regulatory and operational requirements.
Principal Duties and Responsibilities:
- Lead the implementation and ongoing optimization of the Epic Willow Specialty Pharmacy module.
- Configure and maintain specialty pharmacy workflows including patient enrollment outreach scheduling refill management and therapy goal tracking.
- Collaborate with pharmacy leadership and clinical teams to gather requirements and translate them into system design and configuration.
- Support integration with financial assistance programs prior authorization tracking and specialty program eligibility criteria.
- Develop and maintain work queues accumulators and reporting tools to support accreditation (e.g. URAC ACHC TJC) and operational efficiency.
- Ensure seamless communication between pharmacy staff and care teams using tools like Secure Chat In Basket messaging and MyChart.
- Provide training and support to pharmacy staff ensuring effective use of Epic tools for specialty workflows.
- Participate in audits and support documentation and reporting for accreditation and compliance as needed.
- Provide ongoing support and troubleshooting for the system post-implementation addressing user issues and concerns promptly.
- Facilitate regular meetings and communication with stakeholders to ensure alignment and collaboration.
Education and Experience Requirements:
- Minimum Bachelors degree in Healthcare Information Technology or a related field or higher preferred.
- 2-3 years of experience working with Epic systems or similar EHR platform required.
- High School diploma with 5 years of related experience may be considered in lieu of bachelors degree.
- Epic Specialty Pharmacy or Willow Ambulatory Certification preferred.
- Experience with Epic Compass Rose preferred
Knowledge Skill and Ability Requirements:
- In-depth understanding of specialty pharmacy operations including therapy management patient outreach and financial assistance coordination.
- Experience configuring Epic tools such as accumulators work queues and specialty program workflows.
- Familiarity with accreditation standards and documentation requirements for specialty pharmacy.
- Strong analytical problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced healthcare environment.
- Experience with project management and delivering system enhancements on time and within scope.
- Strong communication and interpersonal skills.
Post End Date
Sep 27 2025EEO Posting Statement
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
