Client Services Representative â Specialty Testing
Client Services Representative â Specialty Testing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
- Handle 3040 calls/emails daily providing friendly and knowledgeable support
- Guide customers through their DNA testing journey with empathy and professionalism
- Collaborate with internal teams to resolve client needs efficiently
- Maintain confidentiality while handling sensitive case information
- Become an expert in DDCs Specialty Testing products and workflows
Why Join DDC
Were more than just a labwere a mission-driven organization trusted by millions worldwide. As part of Eurofins Scientific youll join a global network of 50000 professionals across 800 labs in 50 countries.
Ready to Be the Voice of DDC
Apply today and help us bring clarity compassion and science to people during life-changing moments.
Qualifications :
What You Bring
- 1 year of customer service or call center experience preferred
- A positive solution-focused mindset with strong communication skills
- Ability to work calmly with sensitive or emotional customer situations
- Willingness to learn and grow in a highly specialized field
- Adept with Microsoft software suite (Excel Word etc.)
- High school diploma/GED preferred
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent use of a headset and phone to communicate with customers.
- Regular interaction via digital communication platforms.
- Communicating with others to exchange information.
Additional Information :
Schedule:
- Mon-Fri 8:30am-5:30pm
What we offer:
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
