drjobs ITS Help Desk

ITS Help Desk

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1 Vacancy
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Job Location drjobs

Gadsden - USA

Yearly Salary drjobs

USD 39759 - 57251

Vacancy

1 Vacancy

Job Description

Position Summary

JOB SUMMARY:The ITS Help Desk provides first-level technical support to college faculty staff and students while also performing a variety of clerical and administrative tasks.

Essential Duties and Responsibilities

DUTIES:

  • Monitors and responds to help desk support tickets emails and phone calls in a timely manner
  • Escalates technical issues to the appropriate ITS staff members
  • Provides basic support for user account creation password resets and software installations
  • Maintains inventory of IT equipment and supplies
  • Performs administrative tasks for the ITS department
  • Submits requisitions for purchases
  • Ensures all invoices are received and paid in a timely manner
  • Monitors departmental budget and availability of funds
  • Provides several hours of evening and weekend remote help desk support each week
  • Perform other duties as assigned
  • Comply with all policies of the Alabama Community College System and the College
Note: The intent of this description is to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any position. Employees will be assigned specific job-related duties through their hiring departments. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular positions role scope FLSA status or grade.

Qualifications

QUALIFICATIONS:

  • 15 hours of post-secondary education in computer science electronics or related fieldrequired
  • Two (2) years of experience in customer service or related role required
  • Proficiency with Microsoft Office Suite (Word Excel Outlook PowerPoint) required
  • Associates degree in information systems computer science business administration or related area from an approved U.S. Department of Education accredited institution preferred
  • IT Help Desk experience preferred
  • Experience with a help desk ticketing system (e.g. Zoho ServiceNow) preferred
DESIRED KNOWLEDGE SKILLS AND ABILITIES:
Pleasing personality; enthusiastic positive attitude; evidence of trustworthiness and ethical conduct; effective human relations skills; professionalism; willingness to participate in workshops seminars etc. to keep abreast of new computer technology

Application Procedures/Additional Information

PROJECTED STARTING DATE:
September 2025
SALARY:Salary Schedule E3-04- ($39759-$57251). Salary will be based on VERIFIED education and years of VERIFIED related experience that is stated on the initial job application only.
APPLICATION DEADLINE:
August 7 2025 4:00 P.M.
APPLICATION PROCEDURE:
Only complete application packages will be given consideration for employment.Complete package consists of (a) Gadsden State Community College application (b) letter of interest (c)current resume; and(d)copies of transcripts of post-secondary education.
Application materials must provide documentation that the applicant meets all minimum qualifications.
APPLICATIONS MUST BE FILED ONLINE AT: AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION CONTACT THE HUMAN RESOURCES DEPARTMENT AT GADSDEN STATE ().

Salary Calculation:For all positions on all Salary Schedules the salary amount for the selected applicant is determined by step placement on the applicable schedule. Step placement is dependent upon the following: (a) all work experience in public education in Alabama and (b) all other work experience outside of public education in Alabama that in the sole judgment of the College directly relates to the requirements of the position. The applicant selected for the position must provide written verification(s) of this work experience within the time provided herein if such experience is to be considered in determining their initial step place on the Salary Schedule.
Format for Work Experience Verifications: Work experience verifications should be in the form of verification letters from employers and must include complete employment dates job title(s) job duties and an indication whether such employment was full-time or part-time and if part-time the average number of hours worked each week. The letters should be on official letterhead and contain an authorized personnel signature. The Colleges official employment verification form is also acceptable and is available upon request. If an employment verification cannot be obtained due to a legitimate reason for purposes of meeting minimum requirements an applicant may submit copies of other trustworthy documentation such as appointment letters contracts pay stubs or W-2 forms documenting the term of employment. However such documentation is generally insufficient for salary calculation purposes if job duties and dates of employment are not self-evident in the documentation.
Please Note: ALL APPLICATION MATERIALS MUST BE ELECTRONIC- It is recommended that you have digital (such as pdf) copies of your cover letter resume employment verification documents (if applicable) ALL required transcripts and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process.
When you finish the steps to apply you will receive an on-screen notice that you have successfully applied. HOWEVER this notice does not mean your application materials are complete in accordance with the vacancy announcement.

All correspondence with applicants regarding the Colleges search process will be sent via e-mail. If you need technical assistance such as resetting your password or browser access issues after reviewing the instructions please contact:

NEOGOV Customer Service:
Monday-Friday
8:00 am - 5:00 pm PST

Applicants must adhere to the Colleges prescribed interview schedule and must travel at their own materials are considered privileged and confidential and will be used for employment purposes only.
Gadsden State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System including postsecondary institutions under the control of the Board of Trustees that no person in Alabama shall on the grounds of race color disability sex religion creed national origin age or other classification protected by Federal or State law be excluded from participation in be denied the benefits of or be subjected to discrimination under any program activity or employment. Gadsden State will make reasonable accommodations for qualified disabled applicants or employees. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process. The College reserves the right to withdraw this job announcement at any time prior to the awarding.Any offer of employment is contingent upon a satisfactory criminal background investigation. This employer participates in E-Verify.

Employment Type

Full-Time

About Company

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